**Internal Posting Only** Homemaker Program Supervisor

SUMMARY DESCRIPTION:

The Homemaker Supervisor will oversee the daily operations and activities of staff and volunteers in the Homemaker Program. This role involves supervising staff, volunteers, coordinating schedules, maintain quality standards, and fostering a positive and supportive work environment.

SUPERVISORY CONTROLS:

Receives general supervision from the Program Coordinator. Supervisor sets the overall objectives and employee and supervisor, in consultation, develop the deadlines, projects, and work to be done; employee is responsible for planning and carrying out the assignment; and work is reviewed only from an overall standpoint.

RESPONSIBILITIES AND DUTIES:
1. Accomplishes department objectives by supervising staff and organizing and monitoring work processes

2. Maintains staff by recruiting, selecting, orienting, and training employees

3. Accomplishes staff job results by coaching, counseling, and disciplining employees

4. Plans, monitors, and appraises job results

5. Conducts training

6. Implements and enforces systems, policies, and procedures

7. Maintains safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations

8. Completes operations by developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining reference manuals, and implementing new procedures as needed

9. Controls expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances, and implementing corrective actions

10. Provides quality service by enforcing quality and customer services standards

11. Contributes to team effort by accomplishing related results as needed

12. Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

1. Knowledge of social work programs and processe

2. Knowledge of community resources and support network available to clientele served

3. Excellent communication skills, both orally and written

4. Excellent organizational and time management skills

5. Ability to relate to the elderly and their unique problems

6. Knowledge and ability to operate office equipment including telephone, copy machine, fax machine, computer, and calculator

7. Knowledge and ability to do basic arithmetic. Experience with budgeting preferred

8. Ability to read and interpret guidelines and regulations and apply them to the job

9. High school diploma, GED, or equivalent required Associate’s or Bachelor’s Degree from an accredited two or four-year college or university in Business Administration preferred. Industry and management experience a plus

10. A valid driver’s license and a good driving record

WORK CONDITIONS:
May require prolonged periods of sitting and standing; physical demands may require some walking; bending; reaching; carrying of light or moderate heavy items such as cleaners, cleaning equipment, papers, books, small parts; driving an automobile, etc. No special physical demands are required to perform the work.

SUPERVISORY RESPONSIBILITIES: 
• Homemaker Volunteers
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