Internal Service Writer – Career Opportunity at INFINITI of Charlotte

Position: Internal Service Writer

Location: INFINITI of Charlotte

Join a Growing Service Team

INFINITI of Charlotte is seeking a motivated, organized, and customer-focused Internal Service Writer to support our fast-paced service department. This position plays a critical role in maintaining communication between technicians, advisors, parts, and management to help ensure efficient workflow and timely vehicle repairs.

We are looking for someone who thrives in a team environment, communicates effectively, and can help keep the shop operating at a high level.

Responsibilities

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  Open and manage internal repair orders

  
  


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  Dispatch work efficiently to technicians

  
  


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  Maintain used car efficiency through shop

  
  


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  Monitor shop progress and communicate updates to advisors and management

  
  


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  Coordinate with the parts department to ensure timely parts availability

  
  


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  Maintain accurate documentation and repair order notes

  
  


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  Assist with warranty and internal vehicle processing

  
  


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  Help improve shop flow and technician productivity

  
  


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  Support quality control and vehicle status tracking

  
  


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  Ensure repairs are completed in a timely and organized manner

  
  

Qualifications

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  Previous automotive service experience preferred

  
  


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  Service advisor experience

  
  


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  Strong communication and organizational skills

  
  


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  Ability to multitask in a fast-paced environment

  
  


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  CDK experience preferred but not required

  
  


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  Team-oriented attitude with strong attention to detail

  
  


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  Basic understanding of automotive repair processes

  
  

What We Offer

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  Competitive compensation

  
  


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  Opportunity for growth and advancement

  
  


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  Supportive team environment

  
  


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  Paid training

  
  


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  Health, dental, and vision benefits

  
  


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  401K

  
  


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  Paid vacation

  
  


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  Employee discounts

  
  

Ideal Candidate

The ideal candidate is dependable, process-driven, and capable of helping improve overall shop efficiency while maintaining a high level of professionalism. This role is perfect for someone looking to grow within automotive service operations and become a key part of dealership success.

Apply Today

If you are ready to join a growing dealership focused on teamwork, accountability, and customer satisfaction, we would like to speak with you.