Job Summary

Harbor Chevrolet and Harbor Hyundai are seeking an organized, detail-oriented Internal Service Advisor to manage and streamline our reconditioning workflow. This role serves as a crucial liaison between Sales, Service, Used Vehicles, Parts, Detail, and outside vendors to ensure pre-owned and new inventory are inspected, repaired, and frontline-ready efficiently while maintaining high standards of quality and budget control.

Essential Duties & Responsibilities

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  Inspect incoming trade-ins, auction purchases, and new vehicle shipments (PDIs) to determine repair and reconditioning needs.

  
  


• Drive execution of the New Car PDI process to ensure newly received vehicles are prepped and completed in a timely manner.


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  Open, manage, and accurately document internal repair orders (ROs) within the dealership management system.

  
  


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  Coordinate directly with technicians, Parts, Detail, and outside sublet vendors (PDR, glass, wheel repair) to ensure timely completion of repairs.

  
  


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  Monitor work-in-progress daily, tracking parts availability to resolve delays and reduce days-to-line.

  
  


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  Communicate clear status updates, estimates, and timelines to Sales Managers and dealership leadership.

  
  


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  Verify completion of safety recalls, emissions/state inspections, and multi-point quality checks prior to releasing vehicles to inventory.

  
  


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  Manage reconditioning budgets and identify cost-control opportunities without compromising quality standards.

  
  

Requirements

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  Minimum of 2 years of customer service, retail, or operations experience.

  
  


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  Strong organizational and multi-tasking abilities in a fast-paced environment.

  
  


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  Excellent communication, follow-up, and interpersonal skills.

  
  


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  Valid driver’s license with an acceptable driving record.

  
  


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  Must be at least 18 years of age and authorized to work in the United States.

  
  

Preferred Qualifications

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  Prior automotive service advisory, reconditioning management, or dealership experience.

  
  


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  Working knowledge of automotive repair processes, repair orders, and inventory management systems.

  
  

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  Familiarity with Chevrolet or Hyundai brand/manufacturer standards.

  
  

What We Offer

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  Competitive pay

  
  


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  Medical, dental, and vision insurance

  
  


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  Paid time off

  
  


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  Career growth opportunities as the dealership expands

  
  


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  Positive, supportive team culture

  
  


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  Ongoing training and development

  
  


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  Employee discounts on vehicles and services

  
  

About Us

We are a growing dealership campus with Chevrolet and Hyundai franchises in Long Beach, and a part of Brandon Steven Motors℠, a Wichita-based auto group with 31 new and used car dealerships in 12 cities across Kansas, California and Maryland, selling and servicing 19 brands. Every store follows the same core value: get a little better every day through integrity and hard work.