International Account Executive I

International Account Executive I responsibilities and essential job functions include, but are not limited to the following:

• Timely preparation of rates and quotes for customers and overseas agents  

• Coordinate the routing of import and export bookings with airline and ocean carriers

• Review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export compliance, rate, and routing information.

• Support the development of existing and new customers 

• Collaborate and build relationships with customers, carriers, and agent representatives regarding air, ocean, import, and export products

• Prepare all necessary shipping documentation related to international bookings and process all import/export documentation to clearing agents to include: (HAWB’s, MAWB’s, AES’s, Manifest, Shipping Instructions, Haz Cargo Decl., Bill of Ladings, and Certificate of Origin, etc.)

• Dispatch pick-ups to authorized agents and drayage companies, shipping lines, airlines, trucking companies, clearing agents, warehouses, and all other parties involved in the shipment

• Track and trace shipments, researching and resolving any issues regarding billing or shipping discrepancies, communicate timely correspondence back to both customers and vendors

• Act as a liaison with Custom Brokers and agents, along with Ocean and Air Terminal Operators

Qualifications, Knowledge, Skills, and Abilities:

• High school Diploma or GED 

• Bachelor’s Degree in Business or similar field of study with emphasis in: International Business, Logistics/Supply Chain, Marketing, Psychology, Sales or Transportation a plus

• Previous experience in Freight Forwarding industry preferred

• Prior experience with CargoWise One software system a plus

• Knowledge of state, federal, and international applicable laws and regulations i.e. customs, TSA, security, and all other import and export government agencies that regulate international trade preferred

• Basic knowledge of domestic and international geography including countries, major cities

• Ability to work in a blended operations and customer development role

• Ability to manage complex transactional or emotional customer situations promptly and professionally 

• Ability to read, write, and speak English fluently; bi-lingual a plus