International Business Operations & Communications Manager

Summary

DHC USA is seeking a highly skilled and bilingual professional to serve as a key communication liaison between DHC’s U.S. operations and Headquarters (HQ) located in Japan. This role will support executive leadership, facilitate cross-border alignment, and ensure clear, accurate reporting and collaboration between both organizations.

The ideal candidate will possess strong business acumen, cross-cultural communication expertise, and the ability to translate operational and financial performance into meaningful insights for HQ stakeholders.

Essential Duties and Responsibilities
include the following. Other duties may be assigned.

• Act as the primary communication bridge between DHC USA and HQ in Japan


• Support the President and COO in day-to-day business operations and strategic initiatives


• Prepare and deliver reports, presentations, and business updates to HQ


• Develop, manage, and monitor budgets, including monthly actual vs. plan analysis


• Analyze business performance by segment and clearly communicate findings to stakeholders


• Facilitate alignment of corporate objectives, initiatives, and operational priorities between regions


• Build strong working relationships with U.S.-based team members through on-site engagement


• Identify issues proactively and provide problem-solving support across functions

Required Qualifications:

• Business-level proficiency in both Japanese and English (written and verbal)


• Bachelor’s degree required, MBA or MS preferred, or equivalent, relevant experience


• Experience working within a Japanese corporate environment, with a strong understanding of Japanese business culture and practices


• 7-10 years of experience in strategy, consulting, finance, or operations with demonstrated success and increasing responsibilities


• Demonstrated financial and analytical skills, including budgeting, forecasting, and performance analysis


• Ability to build business cases and support decision-making with quantitative insight


• Strong presentation skills with the ability to develop executive-level materials


• Excellent communication and interpersonal skills, with a solution-oriented mindset


• Ability to work on-site at DHC’s U.S. Mechanicsburg Pennsylvania location (A relocation package may be offered to qualified candidates, subject to company policy.)

Qualifications

To perform this job successfully, an individual must be able to perform each

Essential Duties and Responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Experience working as an expatriate within a Japanese company


• Industry experience in cosmetics or fast-moving consumer goods in direct-to-consumer and retail distribution.


• Prior experience supporting senior executives (e.g., President, COO, or equivalent leadership)


• Demonstrated management or operational support experience


• Ability to work flexible hours as needed to support and work with HQ and local site

Additional Information

• The selected candidate will participate in approximately one month of training at HQ in Japan to gain a comprehensive understanding of the business


• The interview process will include U.S.-based team members, designated representatives in Japan, and may include additional interviews with additional HQ leadership

Additional skills required:

• Business Strategy: Proficient in business strategies with proven experience in budgeting and cost management.

• Project Management: Strong project management, multi-tasking and decision-making skills required to ensure team is meeting deliverable scope within specified timelines.


• Adaptability: Willingness to be hands-on and with small to mid-sized business experience is a plus


• Initiative: Must be a self-starter and able to work independently, yet collaborative with other team members, locally and overseas.


• Communication Skills: Near-Native Japanese and English written, visual and verbal communication skills.


• Creativity/Analytical: Metric-driven in reviewing and analyzing results data in a variety of reporting tools.

• Software Skills: Proficient in using office software and technology. Must have Microsoft Word, Excel and PowerPoint skills. Knowledge of analytic tools and use of pivot tables is preferred.

Supervisory Responsibilities

Depending on the extent of agencies utilized the position may manage one or more of the following, assistant, subordinate, and/or consultant. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.