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This position will follow a hybrid work-from-home/office model with a minimum of three days in the office weekly
This position is responsible for the successful execution of the Richmond International Logistics Service process. Required to follow policies and procedures to provide an optimal level of customer service. Responsible for customer support by coordinating cargo bookings, resolving logistical challenges for outbound cargo, and providing product and service information.
Assist with the daily tactical processes that ensure smooth movement of high-value export cargo moving out of North America.
Assist with customer inquiries and concerns.
Troubleshoot and resolve complex challenges involving cargo movement including customs, logistical and technical challenges.
Document and update customer records based on interactions.
Develop and maintain a knowledge base of evolving products and services.
Create and coordinate international bookings for containerized freight.
Ability to prioritize and multitask
Critical thinking skills
Positive and professional demeanor
Ability to build rapport with clients
Excellent written and verbal communication skills
Previous experience in logistics, customer service, sales, or other related fields is a plus
Gsuite or Microsoft Office experience is required.
Customs and logistics knowledge is a plus but not required.
0 to 2+ function-related
Bachelor’s Degree Preferred
Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
At Ocean Network Express, we strive toward high-level results for all our employees and pride ourselves on identifying opportunities for internal movement and advancement of proven talent. If you’re interested in a career in the global transportation industry and are looking for growth and advancement opportunities, we encourage you to apply. We enjoy meeting candidates who are persistent in their own professional development.
ONE NA follows a hybrid work schedule requiring employees to work 3 days in the office (i.e. Tuesday, Wednesday, Thursday) and 2 days remote each week.
About Ocean Network Express (ONE)
Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha (“K” LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world’s sixth-largest container carrier with a fleet size of approximately 1.91 million TEU. Operating more than 240 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of the Premier Alliance, a global ocean carrier consortium.
For more information, please visit www.one-line.com
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