IP Admission Assistant

We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers. 

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care.

Mission Statement                                                                                                                           

Restoring hope and freedom through rehabilitation.

Employment Value Proposition     

At Mary Free Bed, we take pride in our values-based culture:

• Focus on Patient Care.  A selfless drive to serve and heal connects all MFB employees.
• Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
• Family Culture.  We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.
• Trust in Each Other.  Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
• A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride. 

Summary                                                                                                                                          

Supports the Inpatient Access Team, including liaisons, financial services, and clinicians, with admission process clerical and organizational requirements.  Maintain pre-registration workflows and communications including initiating patient’s EMR chart.  Assists with coordination between inpatient clinical teams and inpatient access team and ensures timely delivery of information for safe transfer of patient health information and details to facilitate admissions.  Receives, records and communicates intake of new consults to correct Access teams.  Assists with departmental projects and quality assurance as requested, including maintaining stock and assembly of marketing materials used by liaison teams daily.

Essential Job Responsibilities                                                                   

• Triages incoming referral phone calls for all MFB service lines. Act as the 1st line, or “face”, of Mary Free Bed for patients, internal and external customers, taking messages, appropriating calls, and consultation intake from providers.
• Meticulous and efficient data entry with focus on accuracy and timeliness to support throughput of the admission process.
• Accurately collect and analyze all required demographic, insurance/financial, and clinical data elements necessary to pre-register and register all types of patients, including identifying and correcting errors in patient and legal information.
• Assists department leadership in maintaining and verifying inpatient census management.
• Access, navigate and interpret multiple reporting platforms including internal websites, electronic medical records, and data analytics and reporting.
• Follows team policies and procedures and provides feedback to team leaders for updates to best practices in collaboration with the access department.
• Database record initiation and maintenance in eRehabData and Epic for accuracy in data collection.
• Maintains stock and compiles marketing materials for distribution to patients and referral sources by clinical liaisons.
• Distributes critical system wide reporting information under set timelines daily.
• Fosters a supportive team environment which includes encouraging and uplifting messaging in all communications who within their team and across all other teams they may communicate with via verbal, written, electronic, or telephonically throughout the day.
• First and foremost, provide a stable, trustworthy and supportive team atmosphere to facilitate inpatient rehabilitation admissions for our patients, Access team, and internal and external community customers.
• Weekend and Holiday schedule rotation with flex days.

Customer Service Responsibilities                                                                                               

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information. 

Responsibilities in Quality Improvement                                                                         

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications                                                                                                          

• High School Diploma or equivalent experience
• Excellent telephone and customer service skills
• Excellent problem solving/critical thinking skills
• Excellent organizational skills
• Attention to detail
• Ability to communicate effectively and professionally via electronic and phone communications
• Able to work as a team and/or independently, while being productive and accountable when self-directed
• Dependability, punctuality and pride in work
• Previous health care experience, preferably 1 year or more
• Familiarity with computers and programs such as Word, Excel, Outlook

Preferred Job Qualifications                                                                                                          

• Associate’s degree or certificate program/training in healthcare related field.
• Knowledge of medical terminology
• Knowledge of Epic EMR system
• Knowledge of physical rehabilitation

Physical Requirements for Essential Job Qualification

Levels:

• None (No specific requirements)
• Occasionally (Less than 1/3)
• Frequently (1/3 to 2/3)
• Majority (More than 2/3)

Remain in a stationary position: majority

Traverse or move around work location: none

Use keyboard:  frequently

Operate or use department specific equipment:  none

Ascend/Descend equipment or ladder: none

Position self to accomplish the Essential Functions of the role: none

Receive and communicate information and ideas for understanding: frequently

Transport, position, and/or exert force:

Up to 10 pounds:   occasionally

Up to 25 pounds:  _____

Up to 50 pounds:  _____

Up to 75 pounds:   _____

More than 100 pounds:  _____

Other weight: Up to___ pounds  _____

       Other:  _____

Pay based on experience, starting from $19.50.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at [email protected].

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.