IP Telephony Administrator

• IPsoft is a global autonomic services provider, delivering Managed Services, Platform-as-a-Service, Automation-as-a-Service and Autonomic Cloud Orchestration. The company’s mission is to power the world with expert systems.


• IPsoft leverages advanced autonomics that remediate, on average, more than 56 percent of IT Operations tasks including: event management, incident management, change management, request fulfillment and standard operating procedures. We globally support a wide range of enterprise customers, service providers and telecommunications companies. IPsoft’s autonomic technologies enable clients to realize lowered costs, reduced human errors and enhanced service levels.


• Headquartered in New York City, IPsoft has operations in 10 countries across North America, Europe and Asia. IPsoft aims to be a true partner helping businesses achieve better outcomes.

Responsibilities
• Perform Move/Add/Change/Delete requests on CUCM, CUC, CME (phone provisioning, voice mail provisioning, extension mobility pin reset, voice mail pin reset, etc.)
• Provide exceptional customer service remote support to our managed services partners and clients
• Monitor for requests and alerts and using IPcenter

Required Expertise
• Good understanding of IP networking, IP addressing/subnetting
• Well versed with Cisco Unified Communications Manager 6.x through 9.x, Unity Server, Unity Connection
• Basic understanding of Cisco IOS (basic configuration of Cisco routers and switches)
• Experience using ticketing systems (such as Remedy, Track-it)
• Capable of thriving in a fast paced environment and passion for learning
• Ability to develop and articulate a congruent troubleshooting strategy
• Cisco certifications are preferred (CCENT, CCNP, CCNA, CCNA-Voice)

**Fluency in French and/or Spanish preferred***