IS Technician

The IS Technical Support Specialist serves as a resource and local primary point of contact for customer's issues and requests for information technology services and support. The IS Technical Support Specialist provides high-quality end user IS/IT services to all Providence employees, partners, and customers, while also delivering an excellent customer service experience.   

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Sacred Heart Medical Center & Children's Hospital and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• A+, Network+, CCNA, MCSE, RHCE, MCSA, CSA, ACE, CCIE, or MCDBA (for Level II) upon hire


• 1 year of experience – Level I:  IT customer service-related experience in a single or combination of positions. 


• 1 year of experience – Level II: At least two (2) current certifications in technology related fields and a minimum of (1) year of experience in technical support -OR-


• At least one (1) current certification in technology related field and a minimum of at least two (2) years of experience providing technical support in a high volume, technology focused call center -OR-


• At least three (3) years of experience providing technical support in a high volume, technology focused call center

Preferred Qualifications:

• Associate's Degree – Level I: IT or IT related industry or equivalent education/experience


• Bachelor's Degree – Level II: Computer Science, Electrical Engineering, Information Systems or related discipline or equivalent education/experience

Why Join Providence? 

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.