IT Analyst IV

IT Analyst IV (Microsoft 365 Platform Lead)

Role Overview

As an IT Analyst IV, you will provide technical leadership to a team of analysts to deliver software solutions and maintain existing applications in order to optimize organizational functioning. A focus on mentoring others, the ability to solve sophisticated problems, superb interpersonal skills, and technical acuity are keys to success! Your work will challenge you, and with our Core Values to guide you, you'll quickly learn and grow with us.

Requirements & Qualifications

Education & Experience

• High School Diploma or GED and a minimum of fifteen (15) years' IT experience, OR

• Associate's Degree and a minimum of ten (10) years' IT experience, OR

• Bachelor's Degree in an IT-related field and a minimum of eight (8) years' IT experience.

Core Requirements

• On-Call Support: Participation in 24/7 on-call support rotations.

• Interpersonal Skills: Demonstrates excellent organizational/interpersonal skills.

• Workplace Culture: Upholding safety as the utmost priority.

Technical Skills Required

• Microsoft 365 Platform: Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Copilot.

• Identity & Access Management: Microsoft Entra ID, SSO, MFA, Conditional Access, privileged access controls, identity governance, least-privilege licensing, and permissions reviews.

• Security & Compliance: Microsoft Purview, Insider Risk Management, data classification, DLP (Data Loss Prevention), retention, eDiscovery, and pre-rollout security hardening.

• Methodologies: Technical leadership, team mentorship, project management best practices, cross-functional collaboration, and root-cause analysis

Responsibilities & Expectations

• Platform Governance: Leads end-to-end administration, engineering, licensing, and governance of the Microsoft 365 platform.

• Strategy & Roadmap: Ownership of collaboration platform strategies by monitoring the Microsoft 365 roadmap, evaluating emerging capabilities for business value and security fit, and guiding testing, staging, and production readiness.

• Platform Reliability: Ensures platform stability by providing Tier 3 support, leading root-cause analysis and post-incident reviews, and documenting solutions that improve system stability.

• Identity Management: Manage enterprise identity and access through Microsoft Entra ID.

• Security Hardening: Strengthen platform security and compliance using Microsoft Purview and associated data protection tools.

• Solution Architecture: Analyzes business and technical requirements to design, develop, and implement Microsoft 365 solutions, leveraging project management best practices and cross-functional collaboration to deliver scalable technology solutions that improve and integrate business processes.

• Leadership: Provides technical leadership and mentorship within a broader team.

• Other Duties: Operational tasks as assigned.