IT Business Analyst II

At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of experience, we are a pillar of stability in the energy infrastructure industry and a leader in innovative energy solutions. Our commitment to leveraging emerging technologies ensures that we remain at the forefront of the Energy-as-a-Service sector.

We believe in growth—not just for our business, but for our people. Our team members have the opportunity to advance their careers in a supportive environment that values continuous learning and development. We embrace innovation and encourage creative problem solving to tackle the energy infrastructure and energy challenges of tomorrow.

Inclusion is at the heart of our culture. We strive to create a workplace where every voice is heard and valued, fostering a collaborative environment where diverse perspectives drive our success.

Join us to be part of a legacy of excellence and a future of groundbreaking advancements. At ENFRA, stability, innovation, and growth are more than just values—they are the pillars of our continued success.

The Sr. IT Business Analyst – Field Service Management partners with business leadership to understand and clearly define their challenges and opportunities and to recommend technology solutions that address them. Acts as a liaison between the various internal and external stakeholders, and service providers, to drive change and implement technology solutions. JDE Support and Process Improvement lead stays involved during product development and quality assurance phases and takes over as primary contact for support issues ranging from critical situations to small-to-medium scale changes and enhancements.

• Gathers business requirements; produces system designs and technical specifications; configures software; designs data conversions, integrations, reports, and enhancements; tests technology solutions; trains key stakeholders such as support personnel, system administrators, and end users; maintains and supports business software
• Hands on configuration of Field Service Management system, specifically in an environment of SaaS architecture
• Develops and maintains a detailed understanding of: 
  • how application software has been configured and integrated to support business needs
  • database structures, data use, process inputs and outputs for his/her responsible functions
• Experience integrating core ERP functions with the peripheral technologies to support business needs
  • Need to understand and manage seamless integrations
  • Ensure data flows correctly between different systems, troubleshoot integration issues, and work with other system owners to coordinate updates or changes
• Provide guidance and support with the configuration and working of Work orders and Inventory
• Acts as project manager on all IT initiatives within the Field Service management portfolio
  • Document system processes, user guides, and standard operating procedures
• Communicates with application users to address incidents, fulfill requests, administer changes and resolve problems, as per established technology policies and best practices
• Provides timely production support by meeting SLA’s
• Escalate issues to management when appropriate
• Mentoring and educating other team members
• Assist IT management and end-users to determine feasibility of potential systems projects

Required Education, Experience, and Qualifications

• Bachelor’s Degree
• 5+ years supporting business applications within IT organization
• In-depth subject matter expertise in JDE processes
• JDE Orchestrator experience

Preferred Education, Experience, and Qualifications

• Oracle Field Service application
• International Institute of Business Analysis (IIBA) Certification(s)
• Project Management Experience     

Travel Requirements

• 40-60% of time will be spent traveling to job site(s)/office location.

Physical Activities

• Climbing stairs.
• Remaining in a stationary position, often standing or sitting for prolonged periods
• Moving about to accomplish tasks or moving from one worksite to another
• Repeating motions that may include the wrists, hands and/or fingers

Environmental Conditions

• Noisy environment
• Quiet environment
• Outdoor elements such as precipitation and wind

Physical Demands

• Light work that includes adjusting and/or moving objects up to 20 pounds

ENFRA is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and Individuals with Disabilities, and participates in the e-Verify program. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other classification protected by law.