IT Help Desk Engineer Level III

Company : K2 Staffing

Job Description - IT Help Desk Engineer Level III

Summary

Our client is a leading IT Solutions & Managed Services Provider (MSP) Company located in Tempe, AZ and they are in need of a IT Help Desk Engineer, who possesses MSP experience. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.

Duties & Responsibilities

Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.

Architect & deploy routers, switches, managed switches, and firewalls
- Implementing and monitoring network security

Deploying and managing Windows Servers and Active Directory

Designing Local Area Networks

Optimizing and maintaining network software and hardware

Building and deploying file servers and cloud computing solutions

Configuring and deploying VOIP solutions

Performing network infrastructure troubleshooting

Manage Microsoft Exchange Server

Implementing, Monitoring & Managing VoIP solutions

Monitors alert systems and takes appropriate actions as per guidelines.

Receive escalated service requests requiring an enhanced response.

New User On-boarding

Qualifications & Requirements

Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory

Three years of experience in a client-facing environment such as sales engineering

Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology

Possesses strong organizational and time-management skills

Experience writing proposals for and implementation of technical solutions to fulfill business needs

Results-oriented, self-motivated, energetic, professional, reliable, and a team player

Strong understanding of technology and business productivity systems

Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise.

 Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise.

Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills

Sales training experience is a plus

Having worked in an MSP environment is a major plus.

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IT Help Desk Engineer Level III

Job Description - IT Help Desk Engineer Level III

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