IT Help Desk Support Level 1 - MSP

Company : K2 Staffing

Job Description - IT Help Desk Support Level 1 - MSP

Summary

Our client is a growing Managed Services Provider (MSP) in the Shreveport, LA area and they are in immediate need of a Help Desk Support Level I-2 Technician. This individual should have proven experience with technology and outstanding personal communication skills. Additionally, this technician should enjoy building solutions that leverage technology to meet a client’s business needs.

Duties & Responsibilities

Help Desk Support - Work with pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.

New User On-boarding

Help troubleshoot Windows Servers and Active Directory

Troubleshooting Local Area Networks

Help monitor network security

Troubleshooting VOIP solutions

Performing network infrastructure troubleshooting

Manage Microsoft Exchange Server

Monitors alert systems and take appropriate action as per guidelines.

Ability to use various messages in an event log to affect repairs.

Receive escalated service requests requiring an enhanced response.

Qualifications & Requirements

Preferred having worked in an MSP environment in the past to be considered.

Minimum of 1-2 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory

Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology

Possesses strong organizational and time-management skills

Experience writing proposals for and implementation of technical solutions to fulfill business needs

Results-oriented, self-motivated, energetic, professional, reliable, and a team player

Strong understanding of technology and business productivity systems

Experience with RMM (remote monitoring and management) tools and PSA Ticketing Software solutions are a plus

Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills

Sales training experience is a plus

Ideal Qualifications (not required)

CompTIA Net+ and/or CompTIA Security+

MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)

CCNA or CCIE-Cisco certifications a real plus

Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

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IT Help Desk Support Level 1 - MSP

Job Description - IT Help Desk Support Level 1 - MSP

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