IT Help Desk Support - Level II

Summary

Our client is a leading IT Solutions Company located in the Ellicott City, MD area and they are in need of a Help Desk Support Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.

Duties & Responsibilities

• Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.


• Deploying and managing Windows Servers and Active Directory


• Designing Local Area Networks


• Implementing and monitoring network security


• Optimizing and maintaining network software and hardware


• Building and deploying file servers and cloud computing solutions


• Configuring and deploying VOIP solutions


• Performing network infrastructure troubleshooting


• Manage Microsoft Exchange Server


• Telephone solutions


• Monitors alert systems and take appropriate action as per guidelines.


• Ability to use various messages in an event log to affect repairs.


• Receive escalated service requests requiring an enhanced response.


• New User On-boarding

Qualifications & Requirements

• Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory



• Having worked in an MSP environment is a MUST!


• 2-3 years of experience in a client-facing environment such as sales engineering


• Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology



• Possesses strong organizational and time-management skills 



• Experience writing proposals for and implementation of technical solutions to fulfill business needs 



• Results-oriented, self-motivated, energetic, professional, reliable, and a team player


• Strong understanding of technology and business productivity systems



• Experience with RMM (remote monitoring and management) tool a plus



• Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills



• Sales training experience is a plus


Ideal Qualifications (not required)

• CompTIA Net+ and/or CompTIA Security+ 



• MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)



• CCNA or CCIE-Cisco certifications a real plus


Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.