IT Help Desk Support - Level II (MSP)

Company : K2 Staffing

Job Description - IT Help Desk Support - Level II (MSP)

Summary

Our client is a leading Managed Services Provider (MSP) located in Santa Clara, CA and they are in need of a IT Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.

Duties & Responsibilities

End-User assistance

Point person with Windows Desktop related issues

Assist with Windows Servers

Monitors alert systems and take appropriate action as per guidelines.

Ability to use various messages in an event log to affect repairs.

Receive escalated service requests requiring an enhanced response.

New User On-boarding

Network Services and Equipment Installation

LAN/WAN Installation and Maintenance Support

Network Hardware Support and Installation

Door card access, wander guard, lighting, HVAC

Qualifications & Requirements

Having worked with a Managed Services Provider (MSP) in the past is a MUST!

Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support

Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja)

PSA (or Ticketing) software experience (i.e. Autotask)

History of network and firewall administration (Sonicwall & Meraki).

Basic knowledge of network, server, and workstation troubleshooting knowledge.

Excellent customer service skills (courteous, tactful, and professional demeanor).

Excellent written and verbal communication skills, with experience presenting to groups.

Reliable work ethic.

A willingness to learn and grow

Original job IT Help Desk Support - Level II (MSP) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Share Job

Get your Resume Reviewed for Free

Similar IT Help Desk Support Jobs in the US

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

IT Help Desk Support - Level II (MSP)

Job Description - IT Help Desk Support - Level II (MSP)

Similar IT Help Desk Support Jobs in the US

Mobile Apps