The Information Technology (IT) Infrastructure Manager is responsible for designing, implementing, and supporting systems at IDI’s multi-site distribution organization.. This is a working manager role, with hands-on management of IT infrastructure and security, supporting the evaluation and enhancement of business systems, and overseeing third-party IT support, data, and communications vendors. Additionally, the IT Infrastructure Manager directs the HelpDesk and infrastructure staff, providing day-to-day oversight, setting goals and objectives, developing career plans, and offering job performance feedback.
Compensation: $130K to $165K
Responsibilities/Duties:
Leadership
Develop, maintain and execute the IT infrastructure roadmap & strategy.
Lead infrastructure modernization efforts, including cloud migration, network upgrades, and mobility.
Lead projects, ensuring technology standards and security practices are followed.
Provide guidance and mentoring to all infrastructure and HelpDesk staff.
Forecast and manage the IT infrastructure budget.
Conduct IT feedback sessions with senior leaders.
Vendor Management
Develop, maintain, and enhance partner relationships with technology vendors.
Negotiate contracts, pricing, terms and conditions.
Hold vendors accountable for delivering projects on time and under budget.
Technical Engineering
Lead system architecture, design, network configuration, wireless deployments, server management, and troubleshooting.
Perform hands-on work in virtualization (VMware), cloud services (Azure), identity management (Entra ID), and networking (Fortinet / WatchGuard).
Develop and maintain all network and systems documentation including network diagrams, standards, and policies.
Consistently deploy IT assets, such as desktops, laptops, mobile devices, and printers.
Deploy IT infrastructure to new and relocated branches.
Infrastructure Operations
Oversee the HelpDesk, ensuring superior customer experience.
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