IT Infrastructure Technician

NaphCare is hiring an IT Infrastructure Technician just like you on-site at our Corporate Headquarters located in Birmingham, AL.      

The Infrastructure Technician will support the deployment, maintenance, and ongoing operation of technology systems across a nationwide network of sites.  This role combines hands-on field work, end-user support, infrastructure deployments and project coordination to ensure reliable technology services for our users and facilities.

• Installation and Configuration: Configure and install desktops, laptops, printers, mobile devices, and associated peripherals. Ensure all related software is properly set up and functioning
• Technical Support: Provide technical support for desktop computers, printers, and peripheral equipment. Troubleshoot, diagnose, repair, and resolve hardware and software issues
• Network Support: Perform walkthroughs and assess network needs to provide connectivity to devices in a given area, and document these needs in detail. Assist in configuring and troubleshooting network connections for all devices
• Documentation: Document each new project and support case thoroughly in our helpdesk ticketing system. Annotate all updates and resolutions to ensure accurate and complete records
• Coordination: Coordinate with Naphcare staff, site staff from various departments, and vendors to ensure the successful completion of projects
• Relationship Management: Develop and maintain positive working relationships with all parties involved in projects to facilitate smooth operations and effective troubleshooting in the future
• Team Collaboration: Work effectively within a team environment and alongside other teams to ensure cohesive support and project execution
• Task Driven: Ability to manage individual tasks and move projects towards known goals with minimal supervision in a team-based, fast-paced and deadline-driven environment
• Travel: Travel frequently to support on-site needs and projects, often multiple days per week primarily in the Southeast.

• Proven experience in a technical support role, ideally in a networked environment
• Proficiency in installing, configuring, and troubleshooting desktops, laptops, mobile devices, and peripherals
• Strong understanding of Windows operating systems and common software applications
• Excellent problem-solving skills and ability to work under pressure
• Strong communication skills and ability to explain technical issues to non-technical users
• Experience assessing network needs and documenting detailed connectivity requirements
• Proven ability to work collaboratively with internal teams and external vendors
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus
• Willingness and ability to travel as needed or otherwise be in the office 5 days a week, operate company vehicles and lift/transport IT equipment.

Why Join NaphCare?

NaphCare is one of the largest providers of healthcare services to correctional facilities throughout the US and we are growing. If you have never considered a career in correctional healthcare, now may be the time. In addition to competitive salaries and generous employee benefits, we strongly support career advancement within the company.

NaphCare Benefits for Full-Time Employees Include:

• Health, dental & vision insurance that starts day one!
• Prescriptions free of charge through our health plan, beginning day one!
• Lowest Cost Benefits!
• Employee Assistance Program (EAP) services
• 401K and Roth with company contribution that starts day one!
• Tuition Assistance
• Referral bonuses
• Term life insurance at no cost to the employee
• Generous paid time off & paid holidays
• Free continuing education and CMEs

Equal Opportunity Employer: disability/veteran

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