IT Manager End User Enablement

About the Company & Project

We are seeking an experienced and detail-oriented IT Manager - End User Enablement / Solutions Specialist - to oversee and optimize our organization's end user capabilities for the Hudson Tunnel Project (HTP). This is a once in a lifetime opportunity to contribute to this landmark project that is poised to deliver transformative impacts across economic, transportation, and environmental sustainability.

This role is ideal for a seasoned IT professional with a strong background in user adoption, training and IT solutions, who is eager to lead, innovate, and ensure the reliability, security, and scalability of our systems.

As an IT Manager - End User Enablement / Solutions Specialist, you will be focused on improving end-user productivity and adoption beyond break/fix support. Designs and implements solutions such as templates, automations, and collaboration patterns in Microsoft 365, SharePoint, PMIS, and related platforms. Runs enablement sessions, office hours, and targeted training for high-impact groups including project controls, field engineers, and CEC staff.

What You'll Do:

• Drive end‑user enablement programs, including training, onboarding sessions, and targeted adoption initiatives for key user groups.
• Design and implement productivity solutions such as templates, automations, workflows, and collaboration patterns across Microsoft 365, SharePoint, PMIS, and related platforms.
• Develop and maintain user‑focused documentation, guides, knowledge articles, and best‑practice playbooks to support scalable adoption.
• Partner with cross‑functional teams to understand business needs and translate them into intuitive, user‑centered technology solutions.
• Monitor system usage, adoption trends, and user feedback, identifying opportunities to improve usability, efficiency, and digital literacy.
• Ensure reliability, security, and compliance of end‑user solutions while supporting continuous improvement across the IT environment.

What You Bring:

• Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Technology, or a related field.
• 5–10+ years of experience in IT user enablement, digital adoption, or advanced IT solutions delivery.
• Hands‑on experience with Microsoft 365, SharePoint, collaboration tools, workflow automation, and enterprise productivity platforms.
• Proven ability to design and deliver training, enablement programs, and user‑centered technology solutions.
• Strong communication and facilitation skills, with the ability to engage technical and non‑technical audiences.
• Experience working in complex, cross‑functional environments, ideally within infrastructure, engineering, construction, or other large project settings.

Who You Are:

• Initiative: You take ownership and proactively drive improvements.
• Growth Mindset: You embrace learning and continuous development.
• Ownership: You ensure reliability, security, and high‑quality user experiences.
• Collaboration: You work effectively across teams and influence without direct authority.

Why Join Us

You'll be joining a mission‑driven organization at a pivotal moment. This role offers the chance to shape how thousands of users engage with modern technology while contributing to one of the most significant infrastructure projects in the region. You'll work with cutting‑edge cloud platforms, collaborate with talented professionals, and help build an environment where people feel confident, capable, and empowered by the tools they use every day. If you're passionate about elevating user experience and driving meaningful impact, we'd be excited to welcome you to the team.

Platinum Global Talent Solutions is committed to providing equal employment opportunities to all qualified individuals. We refer candidates based on their qualifications and experience, without regard to race, color, religion, national origin, sex, age, disability, veteran status, or any other legally protected status.