IT Performance Mgr 1

Object Technology Solutions, Inc (OTSI) has an immediate opening for an IT Performance Mgr 1

IT Performance Mgr 1 (Overland Park, KS - Onsite )

MAJOR RESPONSIBILITES:

•        Establish and maintain strong working
relationships with internal clients throughout the organization

•        Collaborate closely with the Digital and
Information Technology teams, and other relevant departments to ensure
alignment of business needs and ensure superior and comprehensive employee
experience

•        Assist with new hire and onboarding processes

•        Support the IT Software renewal and approval
processes

•        Act as point of escalation for requests and
incidents for business sectors, ensuring issues are resolved quickly and
effectively

•        Provide assistance and training for IT tools,
equipment and systems 

•        Lead and contribute to process improvement
initiatives, identifying opportunities to increase efficiency and service
quality.

•        Assess the needs of Black & Veatch
professionals and provide recommendations for service delivery improvements

•        Assist the Audio -Visual team with Microsoft
TEAMS support

•        Assist with special projects within the
department and team.

SKILLS AND ABILITIES REQUIRED:

•        The ideal candidate will be self -motivated with
a positive customer service attitude with a focus on a positive employee
experience.

•        Excellent communication skills, with an ability
to listen effectively, comprehend internal client needs, explain technical
details in user -friendly language, and employ a proactive approach to
problem -solving. 

•        The ideal candidate will be detail -oriented
with exceptional problem -solving skills, and the ability to handle multiple
projects simultaneously

•        4+ years related experience in an IT or
administrative support role

•        Must be generally familiar with IT
connectivity, systems and hardware

•        Willing to participate in occasional travel

•        Hands -on experience with ServiceNow

•        History of successful process improvement
implementations is a plus. 

•        Must be able to work both independently or with
a group

•        Occasional overtime and weekend work may be
required. 

•        Working knowledge of desktop IT systems

•         

QUALIFICATIONS AND EXPERIENCE

·        Must have minimum HS diploma or GED

About us

OTSI is a global technology
partner providing enterprise IT consulting, digital solutions, and managed
services. We help organizations modernize complex technology landscapes,
harness the power of data, and build scalable AI -led ecosystems to accelerate innovation
and business growth. With over 26 years of experience, we consistently turn
complex challenges into success stories through our strong technical
capabilities and deep industry knowledge. Our global team of 1,800+
professionals, spread across 6 countries, delivers cutting -edge solutions for
customers across Banking, Financial Services, Insurance, Transportation &
Logistics, Energy & Utilities, Healthcare & Life Sciences, Government,
Hi -Tech, Telecom & Media, Manufacturing, and more.

Our focused technology
areas:

·        AI/ML (Agentic AI Solutions, GenAI/LLMs, Natural Language Processing,
Intelligent Processing, Physical Intelligence)

·        Data & Analytics (Data Architecture, Data Engineering, Data
Migration, Data Modernization, Big Data, Analytics and BI)

·        Cloud (Cloud Computing, Cloud Migration, Cloud -Native Architecture,
Hybrid and Multi -Cloud)

·        Digital Engineering (Application Modernization, Product Engineering,
Platform Engineering, DevSecOps)

·        Quality Engineering (Manual Testing, Nonfunctional testing, Test
Automation, Digital Testing)

·        Enterprise Platforms (SAP, Microsoft, Oracle, etc.)

Our focused industries and
target segments:

·      
Banking, Financial Services, & Insurance

·      
Manufacturing, Transportation, & Logistics

·      
Energy & Utilities

·      
Telecom & Media

·      
Healthcare & Lifesciences

·      
Government & Public Sector (FED, SLED, & Partners)

·      
Hi -Tech