IT Service Coordinator

About Collabera:

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Key responsibilities include: 

• Assist with the planning, development and implementation strategies of IT service management best practices.

• Assist with the development, implementation and management of configuration, change, and incident, problem, and notification processes.

• Combining process management and industry best practices into a standard approach that enables the organization to deliver quality IT services to meet business needs and adhere to service-level agreements (SLA’s).

• Building and maintaining of Service Catalogues, assisting with the development of SLAs and reporting performance against SLAs.

• Improving organizational effectiveness.

• Reporting (SLA measurement, change, Incident and problem management tracking)

• Lead Problem Management and Root Cause Analysis (RCA’s) process.

• Manage product/service releases and production readiness process.

• Liaison with Project management and Application development organizations.

• Manage vendor relationships and adherence to committed SLA’s.

• Perform project management of IT Operations initiatives.

• Assist with documentation, implementation and testing of Business Continuity plans. 

Required Skills: 

• Ability to perform data analysis and observe and document trends 

• Ability to work independently and make sound decisions with minimal supervision and direction 

• Superior written and verbal communication skills, with ability to develop written presentations for senior leadership. 

• Displays attributes of a critical thinker and leverages innovative ideas 

• Ability to conduct technical walk-through of data and data movement with Business/Technology partners 

• Advanced desire to identify issues and problems, generate solutions and choose appropriate alternatives using root cause analysis where problems are more complex 

• Experience with IT systems analysis/design. 

• Business operations experience/background strongly preferred. 

• Proficient in gathering, assessing and organizing data generated from investigation efforts 

• Experience with SQL, Splunk and monitoring applications preferred. 

• Experienced in the creation of proactive monitoring for various business needs to help identify issues 

• Experienced in the ITIL process suite and ITSM; ITIL certification preferred 

• Proven ability to manage multiple efforts/projects 

• Strong interpersonal skills and ability to lead cross-functional teams

• Ability to meet commitments and manage priorities in a fast paced environment 

Experience Required: 

• Prefer 3+ years of relevant experience

Required Skills: 

• Ability to perform data analysis and observe and document trends 

• Ability to work independently and make sound decisions with minimal supervision and direction 

• Superior written and verbal communication skills, with ability to develop written presentations for senior leadership. 

• Displays attributes of a critical thinker and leverages innovative ideas 

• Ability to conduct technical walk-through of data and data movement with Business/Technology partners 

• Advanced desire to identify issues and problems, generate solutions and choose appropriate alternatives using root cause analysis where problems are more complex 

• Experience with IT systems analysis/design. 

• Business operations experience/background strongly preferred. 

• Proficient in gathering, assessing and organizing data generated from investigation efforts 

• Experience with SQL, Splunk and monitoring applications preferred. 

• Experienced in the creation of proactive monitoring for various business needs to help identify issues 

• Experienced in the ITIL process suite and ITSM; ITIL certification preferred 

• Proven ability to manage multiple efforts/projects 

• Strong interpersonal skills and ability to lead cross-functional teams

• Ability to meet commitments and manage priorities in a fast paced environment 

To know more on this position or to schedule an interview, please contact;

Vishwas Jaggi

973-475-7482