IT Service Technician

RCC Business IT is a leading provider of comprehensive IT solutions tailored to meet the unique needs of businesses across various industries. We specialize in delivering cutting-edge technology services to enhance efficiency, productivity, and security for our clients.

Position Overview: We are currently seeking a skilled IT Service Technician with mid-level support experience to join our dynamic team. The ideal candidate will have a strong technical background, excellent problem-solving abilities, and a passion for delivering top-notch IT support services.

Responsibilities:

• Provide technical support to end-users on hardware, software, and network-related issues.


• Diagnose and resolve technical problems efficiently and effectively.


• Install, configure, and maintain IT systems and infrastructure.


• Perform routine maintenance tasks such as system updates, patches, and backups.


• Collaborate with other team members to troubleshoot complex issues.


• Document support activities, solutions, and processes for knowledge sharing.


• Assist in the implementation of IT projects and initiatives as needed.


• Stay current with industry trends and emerging technologies to continuously improve skills and knowledge.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred.


• Minimum of 2 years of experience in IT support roles.


• Strong knowledge of Windows and/or macOS operating systems.


• Proficiency in troubleshooting hardware, software, and network issues.


• Experience with Active Directory, Office 365, and other enterprise-level tools.


• Excellent communication and interpersonal skills.


• Ability to work independently and as part of a team.


• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) a plus.

Benefits:

• Competitive salary commensurate with experience.


• Health, dental, and vision insurance coverage.


• Retirement savings plan with company match.


• Paid time off and holidays.


• Opportunities for professional development and training.