IT Support Manager

• Lead the installation, configuration, and deployment of
  concession technology systems.
  
• Manage daily support operations for POS systems, payment
  terminals, kiosks, printers, and network-connected devices.
  
• Troubleshoot and resolve hardware, software, and
  connectivity issues.
  
• Coordinate repairs, upgrades, maintenance activities, and
  vendor support.Support new store openings, technology refreshes, and
  concession relocations.
  
• Track incidents, service requests, assets, and system
  documentation.
  
• Provide technical guidance to support technicians and
  ensure timely issue resolution.
  
• Collaborate with concession operators, airport
  stakeholders, and vendors to maintain operational continuity.
  

Required Qualifications:

• Minimum of 5 years of IT support experience.
  
• Minimum of 2 years of experience leading technical teams,
  projects, or support operations.
  
• Experience supporting POS systems, retail technology,
  hospitality systems, or similar environments.
  
• Strong troubleshooting skills involving Windows-based
  systems, peripherals, and basic networking.
  
• Experience with ticketing systems and IT service
  management processes.
  
• Excellent communication, customer service, and
  organizational skills.
  

Preferred Qualifications:

• PMP certification preferred.
  
• ITIL, CompTIA A+, Network+, or Security+ certifications.
  
• Experience supporting airport, retail, hospitality, or
  transportation environments.
  
• Experience with Oracle Micros, NCR, PAR Brink, Toast, or
  similar POS platforms.