IT Support Specialist

Position Summary
Green Light is seeking a fulltime Junior Support Specialist to provide day-to-day technical support for users and systems in a fast-paced, client-focused environment at our North Scottsdale office. This role works closely with the engineering team to deliver help desk support and perform junior systems administration functions that advance business operations, support user needs, and contribute to secure and reliable service delivery. The position operates within a HIPAA-compliant environment and performs assigned responsibilities in support of Green Light’s ongoing information security management program. This is an excellent opportunity for an early-career IT professional who is looking to build foundational infrastructure and support experience while developing toward a more advanced, security-focused systems administration role.

Duties and Responsibilities
The Junior Support Specialist provides day-to-day technical support to users in support of Green Light’s operational goals and commitment to clients. The role troubleshoots user, system, and endpoint issues and assists with timely resolution of support requests. This position also assists with system monitoring, issue investigation, and escalation as appropriate.

Working closely with the engineering team, the Junior Support Specialist provides help desk and junior systems administration support. The role performs assigned systems administration and support functions in support of routine business operations, user needs, and Green Light’s ongoing information security management program. The position supports technical operations in a HIPAA-compliant environment, including adherence to established security, privacy, access control, and data-handling requirements.

The Junior Support Specialist also assists with user account support, endpoint support, basic server administration tasks, and other operational activities in accordance with established policies, procedures, and technical safeguards. The role is expected to maintain accurate documentation of support activity, technical procedures, and recurring issues. In addition, the position involves learning from and shadowing senior engineering team members to develop infrastructure, administration, and security-focused technical skills. The Junior Support Specialist contributes positively to team operations, including routine support and administrative tasks, and performs other duties as assigned.

Qualifications

Knowledge, Skills, and Abilities:

• Security+ certification is required


• Three to five years of hands-on experience supporting users, endpoints, and core systems in a systems administration role. Experience in HIPAA, healthcare, MSP, or other regulated environments is preferred.


• Candidates should have working knowledge of Linux in a distribution-agnostic environment and be comfortable using Linux command-line tools.


• Working knowledge of Microsoft Windows 11 and Windows Server administration is also required, including comfort with PowerShell and CMD.


• Candidates should possess working knowledge of Microsoft Office 365 and a basic understanding of networking concepts.


• The ideal candidate will also have a basic understanding of cybersecurity and systems administration best practices, including access control, least-privilege principles, secure system usage, and protection of sensitive information.


• The ability to work effectively in a regulated environment with strong attention to privacy, confidentiality, documentation, and process adherence is essential.


• Successful candidates will demonstrate strong analytical, troubleshooting, and problem-solving skills, along with a strong work ethic, attention to detail, and organizational ability.


• Excellent verbal and written communication skills are required, as are excellent interpersonal and customer service skills.


• The role requires the ability to provide technical assistance and support over the phone, through chat, and in written communications with a professional demeanor.


• Candidates should also be able to train and support end users on common technical issues while reinforcing sound support and security practices.


• Green Light is looking for someone who is willing to learn new technologies, accept coaching, and grow within the role.


• The ability to work independently while also contributing effectively within a team environment is important, as is the ability to manage multiple tasks and priorities within time-sensitive constraints. A friendly, professional presence, a helpful attitude, and strong collaborative instincts are expected.


• Strong proficiency in Microsoft Word, Excel, and other Office applications is also required.

Preferred Qualifications
Preferred qualifications include:

• Scripting experience with Python, Perl, PowerShell, Bash, or a comparable language


• Cloud experience with GCP, AWS, or Azure


• Network+ certification.