I/T Support Specialist

I/T Support Specialist| Best-One Tire & Service | Monroe, Indiana 

Join the Best-One Team!

Best-One Tire & Service in Monroe, Indiana is looking for a I/T Support Specialist, you’ll be the go-to technology expert helping keep our team members and locations connected, supported, and running smoothly. We’re looking for someone with proven hands-on experience providing end-user technical support and a strong troubleshooting mindset.  This is an onsite position based out of our Monroe office, with regular travel to support our other locations. 

What You’ll Earn:

Starting at $24.04/hr

Why You'll Love Working Here:

· Top Pay - the more you know, the more you earn

· Paid holidays & vacations; closed most major holidays

· Home on the weekends

· Health/dental/vision insurance

· 401(K)- Company Match!

· Team member discount program

· Continuing education/training

· Uniform Program

· ...and being a part of a company that offers a career, not just a job!

What You'll Do as I/T Support Specialist:

• Provide onsite and remote technical support for desktops, laptops, printers, mobile devices, and peripheral equipment.
•  Install, configure, and maintain end-user hardware and software. 
• Troubleshoot hardware, software, connectivity, and basic network issues.
• Support new site openings, relocations, equipment deployments, and technology upgrades. 
• Escalate complex infrastructure, network, or cybersecurity issues to the I/T Support Supervisor or appropriate I/T team members.
• Maintain accurate documentation of support activities, asset inventories, and system configurations. 
• Ensure compliance with enterprise I/T policies, procedures, and security standards. 
• Assist with user account provisioning, access control, and password support in accordance with security policies. 
• Coordinate with third-party vendors for hardware repair and telecommunications support when required. 
• Participate in disaster recovery preparedness and site-level continuity efforts. 
• Travel regularly to company locations. 

What We're Looking For:

•  Proven experience in end-user technical support or help desk environments. 
• Working knowledge of Windows operating systems, Microsoft 365, hardware troubleshooting, and basic networking concepts (TCP/IP, DNS, DHCP). 
• Strong troubleshooting and problem-resolution skills. 
• Ability to work independently in field environments while maintaining communication with regional leadership. 
• Excellent customer service and interpersonal skills. 
• Strong organizational skills and attention to detail. 
• High school diploma or GED required; associate’s degree in Information Technology or related field preferred. 
• Industry certifications such as CompTIA A+, Network+, or equivalent. 
• Experience supporting multi-site or distributed business environments. 
• Familiarity with basic network equipment and wireless troubleshooting. 
• Experience with ticketing systems and service management processes. 

Who we are:

For more than 77 years, Best-One Tire & Service has grown from a single service station into one of North America's largest independent tire dealers, with 285+ locations across 35+ states. While we've grown, one thing hasn't changed—our commitment to taking care of our customers and our team members.

Our mission is simple: Create Raving Fans. And we know our success starts with our team members – our internal ravings fans.