IT Support Specialist

At a Glance

Legrand has an exciting opportunity for an IT Support Specialist to join the Data, Power and Control team on-site in Anaheim, CA.  

The IT Support Specialist provides comprehensive technical support to company employees, ensuring reliable operation of hardware, software, and network systems. This role serves as the primary point of contact for end-user technical issues onsite, while also delivering remote support to our global teams, to ensure uninterrupted productivity across the organization.

Key Responsibilities:

· Deliver advanced technical support and troubleshooting for end users at the Anaheim, CA facility of Legrand’s Data, Power, and Control business division, as well as provide remote support for global sites and users

· Leverage deep knowledge of enterprise IT infrastructure, network systems, and application environments, including Windows computers, OT systems, and IoT devices, to support manufacturing operations

· Regularly communicate and collaborate with internal and external IT functional experts, manufacturing staff and business stakeholders to ensure correct and timely support is delivered

· Manage cybersecurity vulnerabilities and partner with IT staff and business users on cybersecurity initiatives, to implement innovative solutions

· Diagnose and resolve complex hardware and software technical issues

· Maintain and repair computers and peripheral devices

· Facilitate new employee setup, deployment, and onboarding

· Maintain accurate inventory of IT equipment

· Install and configure software on user machines to optimize system performance

· Coordinate maintenance and repairs with third-party vendors

· Purchase and provision IT supplies

· Perform other duties as necessary or assigned

Education:

· Bachelor’s Degree in Computer Science, Information Systems, or equivalent work experience

· ITIL 4 Foundation certification preferred

Experience: 3+ years of IT user support experience preferred; equivalent combinations of education and experience will be considered

Skills/Knowledge/Abilities:

· Proven IT experience supporting end users and computer systems is required

· Experience supporting Windows servers and network environments is preferred

· Working understanding of TCP/IP, DNS, and DHCP network protocols is required

· Familiarity with ITSM principles and best practices is required

· Exercise professional interpersonal judgement and discretion to ensure productive relationships

· Skilled at diagnosing and resolving complex technical problems

· Demonstrated ability to learn quickly and adapt to new technologies

· Professionally and effectively communicate and work in a cross cultural/functional matrix organization

· Must be able to work independently and collaboratively within diverse cultures

· Effective planning, organizational, time-management skills, and demonstrated ownership and accountability in a fast-paced, high-growth environment are required

Physical Requirements

· Ability to lift, move and/or transport equipment weighing up to 25 pounds

· Ability to install/remove equipment and/or related wiring underneath desks or other confined areas with limited space

· Ability to engage in repetitive bending and/or twisting to assemble, assess, maintain or disassemble equipment and/or wiring

· Ability to sit or stand for extended periods of time

· Occasional travel to other Legrand locations