1. Detail oriented person that can follow directions
   


2. Organized and can prioritize on the fly
   


3. Personable and enjoys people with great email, phone and in\-person communication skills
   


4. Technically oriented with 50 WPM or higher and very comfortable working with computers
   


5. Coachable from both a professional and technical perspective with a desire to always learn
   

Duties & Responsibilities

IT Support

Level 1 Support

Level 2 Support

Level 3 Support

Level 4 Support

Level 4 support refers to those people outside the organization that you can escalate issues to. This usually involves hardware and software vendors. Level 4 support is contracted by an organization for specific services, but they are not part of the organization.

Project Support

You may be asked to support the planning, management and execution of projects as directed by your supervisor.

Communications

You may be asked to solicit, write and edit articles for publication in New Fathom’s newsletter, social media, and other publications. Responsibilities may include oversight of design and execution of the publications, preparing of marketing materials and collateral, and support of other marketing and communications duties. You may also be asked to assist with general business correspondence.

Office Administration

You may be asked to help support the office computer system(s), filing system, intranet, internet and storage; ensure business preparedness, continuity and performance; and develop operating policies as directed by your supervisor.

Other Duties

Requirements

Qualification & Skills

General Requirements

1. Must care about and enjoy working with people of various backgrounds and experiences with an emphasis on providing a great and memorable customer experience with every interaction.
   


2. Good working knowledge of fundamental IT support procedures and protocols and must be familiar with current IT best\-practices and applicable regulations. Possess a fundamental knowledge and understanding of basic networking, server and computer environment fundamentals.
   


3. Must have a professional demeanor and be articulate. Must possess the ability to build rapport with colleagues and customers; the talent to make others feel better from being around you; and generally positive.
   


4. Must possess strong organizational skills, have the ability to adapt and multi\-task’ and effective interpersonal skills. Provide exceptional customer service and the willingness to do what it takes to get the job accomplished while maintaining a high level of quality and excellent customer relationship.
   


5. 
   
   
   The ability to converse clearly in public and write effectively at 50 WPM minimum; skilled to converse with customers or the public in regards to IT\-specific subjects.
   
   
   
   
   
   Must be computer and technical literate. Must possess a desire to continuously improve your craft and professional skillsets.
   
   

Educational Experience

1. Bachelor’s degree from an accredited college or university.
   


2. CompTIA A+, or equivalent/higher, certification(s) preferred.
   


3. Meet educational standards periodically established by New Fathom.
   


4. Experience in common interest developments and associations preferred.
   

Physical and Mental Requirements

1. Must be able to drive a car and possess a valid Oregon driver’s license. Must be able to travel to/ visit local and regional customer sites.
   


2. Must be physically and intellectually capable of operating and troubleshooting a computer, telephone, network, software, and other IT assets.
   


3. Duties may include moving objects weighing as much as 30 lbs. This type of activity may occur several times throughout the day.
   


4. Must be able to speak English in a clear and understandable voice so that information can be verbally exchanged with people of various levels of education and capabilities.
   


5. Must be mentally alert and detail oriented with good reasoning skills.
   


6. Must be able to work extended hours and some weekends or holidays when requested.
   

Benefits

Summary of Benefits

1. Holidays: Nine (9) paid holidays each year.
   


2. Paid Time Off: Five (5) sick days and five (5) vacation days accruals that increase every year.
   


3. Family Care Leave: Up to 12 weeks per year of unpaid leave available for the birth or adoption of a child, to care for a seriously ill child, parent or spouse, or for your own serious illness.
   


4. Educational Assistance: 100% reimbursement for tuition, books and fees. Must be related to current or future work.
   


5. Mobile Phone Reimbursement: Up to 100% mobile phone reimbursement for BOYD business use. Reimbursement calculated based on on\-the\-clock vs. off\-the\-clock.
   


6. Business Travel Reimbursement: Mileage, standard per diem for M&IE, lodging, etc.
   


7. Flexible Work Schedule: Flexibility of when an employee starts and ends their day, as long as the job is done well. Some responsibilities require specific start and end times. Hourly wage employees will only be compensated for hours worked.
   


8. 80/20 Objective: 80% of work time to billable and standard job function. 20% of work time allocated for approved career development, innovation activities and passion projects.
   


9. Incentivization Programs: Custom/ job specific incentivization programs for employees that contribute to the Company's success.
   


10. Career Development Support: Career development support and strategic planning.
    


11. Retirement Plan: Company match and immediate vesting.
    


12. Telecommuting: Option to apply for approval to telecommute \- awarded on a case\-by\-case basis.
    


13. Customer Allowance: Monthly allowance to solve a customer's problem, address an issue or make their day.
    


14. Medical Insurance: 100% covered health, dental, and vision for employee. Employee may add dependents or upgrade plan by covering the difference.