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IT Technical Support Level 2+ - Managed Service Provider

icon building Company : K2 Staffing
icon briefcase Job Type : Full Time
icon geo-alt Richardson, Texas

Job Description - IT Technical Support Level 2+ - Managed Service Provider

Summary

 
Our client is a leading IT Solutions Company located in the Dallas, TX area (Richardson, TX) and they are in need of a IT Technical Support - Level 2+.  A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.

Duties & Responsibilities 


  • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. 

  • Manage projects from start to finish

  • Have the ability to assist in these areas as well:


    • Deploying and managing Windows Servers and Active Directory


    • Designing Local Area Networks

    • Implementing and monitoring network security

    • Optimizing and maintaining network software and hardware

    • Building and deploying file servers and cloud computing solutions

    • Configuring and deploying VOIP solutions

    • Performing network infrastructure troubleshooting

    • Manage Microsoft Exchange Server

    • Telephone solutions

    • Monitors alert systems and take appropriate action as per guidelines.

    • Ability to use various messages in an event log to affect repairs.

    • Receive escalated service requests requiring an enhanced response.

    • New User On-boarding




Qualifications & Requirements

  • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory


  • 3 years of experience in a client-facing environment such as sales engineering

  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology


  • Possesses strong organizational and time-management skills 


  • Experience writing proposals for and implementation of technical solutions to fulfill business needs 


  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player

  • Strong understanding of technology and business productivity systems


  • Experience with RMM (remote monitoring and management) tool a plus


  • Working knowledge of PSA (ticketing) tools is a plus

  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills


  • Sales training experience is a plus


  • Having worked in an MSP environment is a major plus.


Ideal Qualifications (not required)

  • CompTIA Net+ and/or CompTIA Security+ 


  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)


  • CCNA or CCIE-Cisco certifications a real plus




Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training. 
Original job IT Technical Support Level 2+ - Managed Service Provider posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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