IT Technician

This role is a pivotal part of ensuring that technology runs smoothly for our CloudHQ team members, third-party vendors and support personnel. You will perform desk-side, phone, remote, and site support for our data center team. Using your strong problem-solving skills, you will identify complex problems and review related information to develop, implement and evaluate solutions.

Principal Duties and Responsibilities

• Install and configure Microsoft Office 365, Windows 10 operating system, cloud-based applications and other third-party software
• Set up new user accounts
• Provide basic system and software training for users
• Respond to IT support requests, prioritizing needs, diagnosing issues, providing a resolution, and/or escalating requests
• Maintaining equipment inventory
• Monitoring system updates and performing routine maintenance
• Continuous self-learning of new technology is expected
• Special projects as needed

Education: Bachelor’s Degree – IT, highly preferred

Experience: 1-3 years of technical support experience

Required Knowledge/Skills/Abilities:

• Experience and/or education in computer networking, PC/Mac environments, server support, phone system administration
• Experience with Microsoft Office 365, Active Directory, Remote Desktop support systems
• Strong communication skills with excellent customer service orientation
• Working knowledge of the General Data Protection Regulation (GDPR)
• Ability to prioritize, multi-task, and be self-motivated
• Availability for on-call support and the occasional weekend or after-hours support

Preferred Qualifications:

• Cisco hardware, Exchange, and cloud environments is highly desired