IT Web Specialist, Information Technology Services: UTIA

The IT Web Specialist provides strategic leadership, consultation, and project management for UTIA’s public-facing websites and digital presence. The position leads website strategy, development, governance, accessibility, and continuous improvement while ensuring alignment with institutional goals, branding standards, and user experience best practices. As a primary resource for content managers and website contributors, the specialist provides training, guidance, and support in content management, accessibility, usability, and web governance. The position partners with stakeholders across the Institute to manage website initiatives, evaluate digital performance, and implement sustainable, user-centered solutions that strengthen UTIA’s online presence. This position reports to the Director of IT Solutions in UTIA's Information Technology Services (ITS) department.

Website Strategy, Development, and Digital Experience Leadership:

• Lead the strategy, development, enhancement, and governance of UTIA’s public-facing websites.
• Partner with stakeholders to deliver accessible, user-centered, and brand-compliant digital experiences.
• Provide expertise in website architecture, content strategy, user experience, accessibility, SEO, and digital communications.
• Lead website redesigns, migrations, major enhancements, and continuous improvement efforts informed by analytics, accessibility reviews, and stakeholder feedback.
• Promote web standards, governance, and emerging best practices to strengthen UTIA’s digital presence.

Content Management Leadership, Training, and Stakeholder Enablement:

• Serve as the primary resource for content managers and website contributors across the Institute.
• Develop and deliver training, documentation, and support resources that enable effective website management.
• Train and coach stakeholders in CMS use, accessibility, usability, content strategy, publishing workflows, and web governance.
• Develop standards, best practices, and governance resources that promote quality, consistency, accessibility, and sustainability.
• Consult with departments on website goals, digital strategy, and improvement opportunities while managing multiple website initiatives and stakeholder relationships.

Required Qualifications:

Education/Experience: 

• Bachelor’s degree in information technology, web design, communications, education, or a related field, and three years of relevant experience. 

Knowledge, Skills, and Abilities: 

• Experience managing and improving public-facing websites using content management systems, web standards, accessibility practices, analytics, and SEO.

• Ability to apply user experience, usability, accessibility, information architecture, and content strategy principles to create effective digital experiences.

• Experience training, supporting, and collaborating with content managers and stakeholders in a decentralized environment.

• Ability to manage multiple website projects, priorities, and deadlines while maintaining quality and consistency.

• Strong communication, presentation, customer service, documentation, and problem-solving skills, with the ability to work effectively with technical and non-technical audiences.

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment visa status.

Preferred Qualifications:

Experience: 

• Five years of relevant experience. 

Knowledge, Skills, and Abilities: 

• Knowledge of higher education, Extension, research, or public-sector web environments.

• Experience leading website redesigns, migrations, and digital modernization initiatives.

• Demonstrated ability to conduct accessibility and usability assessments and develop remediation recommendations. 

• Experience developing governance standards, training programs, and content management resources.

Work Location:

• Location: Knoxville, TN

• Hybrid

Compensation and Benefits:

• UT market range: MR12

• Anticipated hiring range: $65,000 to $75,000

• Find more information on the UT Market Range structure here

• Find more information on UT Benefits here

Application Instructions:

To apply, please submit an application with the following materials:

• Resume

• Cover Letter

To be assured of full consideration, completed applications with all requested materials should be submitted on or before October 14, 2026.

About The College/Department/Division:

UTIA Information Technology Services delivers strategic technology leadership, enterprise systems, cybersecurity, networking, web and application development, and user support across the Institute of Agriculture’s statewide footprint. The department partners with academic, research, Extension, and administrative units to provide reliable, secure, and accessible technology services that advance UTIA’s mission.