Janitorial Project Manager

The Janitorial Project Manager is responsible for overseeing operations at a designated site or group of sites within a specific market. This role focuses on delivering operational excellence by leading teams, managing day-to-day activities, and ensuring a high level of customer satisfaction. As a client-facing leader, the Janitorial Project Manager aligns operational programs with organizational standards to consistently deliver high-quality service outcomes.

• Oversee and maintain operational standards, performance metrics, and program execution across all assigned client fulfillment centers.

• Foster a customer-centric culture by implementing strategies that enhance communication, service quality, and client satisfaction.

• Ensure compliance with all processes, procedures, and documentation requirements.

• Build and maintain effective working relationships through clear, respectful, and professional communication.

• Provide accurate and timely updates to clients, employees, and leadership.

• Identify operational challenges and implement effective, data-driven solutions.

• Utilize analytics and sound judgment to guide decision-making.

• Recruit, develop, and mentor shift leads and management personnel.

• Promote a positive work environment and establish a strong culture of safety.

• Set clear expectations, ensure accountability, and support employee development through coaching and feedback.

• Take ownership of operational programs and proactively identify opportunities for improvement.

• Perform additional duties and support special projects as assigned.

Minimum Qualifications

• 2+ years of experience in distribution and/or fulfillment center operations (required).

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, or a related field, or equivalent experience.

Core Competencies

• Demonstrated ability to lead, influence, and achieve results through others

• Strong process improvement and continuous improvement capabilities

• Excellent analytical, problem-solving, and decision-making skills

• Strong interpersonal skills with empathy, patience, and professionalism

• Effective conflict resolution and negotiation abilities

• Superior organizational and time management skills with ability to manage multiple priorities

• Excellent verbal and written communication skills

• Ability to perform effectively in a fast-paced, high-demand environment

• Proficiency in Microsoft Office Suite and general computer applications

• Strong attention to detail and ability to work independently and collaboratively

• Professional demeanor when interacting with clients, employees, and external partners

• Talent development and team building

Work Environment & Physical Requirements

• Ability to work in a warehouse environment.

• Capability to perform physical tasks at client locations, including prolonged walking, lifting up to 40 lbs, operating pallet jacks, and assisting with cleaning activities as required.