Jira Developer

About the Role

Indigo Beam is looking for an experienced Jira Developer to support a Houston-based client on a 3-month engagement. You will work in the client’s Jira Cloud environment, which is used mainly for incident management. The focus is on building automations and integrating Jira with other business systems so incidents are captured, routed, and resolved more efficiently.

This role is remote or hybrid. Candidates must be able to come on-site in Houston, TX for onboarding (1 day).

Key Responsibilities

• Design, build, and maintain Jira Cloud automation rules to streamline incident management workflows
  
• Develop and support integrations between Jira and other enterprise systems using REST APIs, webhooks, and middleware or integration tools
  
• Configure and optimize incident management workflows, issue types, fields, screens, SLAs, notifications, and permission schemes
  
• Set up queues, escalation paths, and request types to improve incident triage and response time
  
• Build dashboards and reports that give stakeholders visibility into incident volume, SLA performance, and resolution trends
  
• Identify manual processes and replace them with scalable automated solutions
  
• Work with IT, operations, and business stakeholders to gather requirements and turn them into technical solutions
  
• Document configurations, automations, and integrations, and hand off knowledge to internal teams before the engagement ends
  

Requirements

Required Qualifications

• 4+ years of hands-on experience developing and administering Jira, with strong experience in Jira Cloud
  
• Proven experience with Jira Automation (rules, triggers, conditions, smart values)
  
• Experience using Jira for incident management, ideally with Jira Service Management (JSM)
  
• Strong knowledge of Jira REST APIs, webhooks, and building integrations with third-party systems
  
• Scripting experience with JavaScript, Python, Groovy, or similar
  
• Experience configuring workflows, custom fields, SLAs, and permission schemes
  
• Strong communication skills and the ability to work independently with business and technical stakeholders
  
• Able to be on-site in Houston, TX for onboarding