Jira Engineer

SSI is seeking a full-time mid-level Jira Engineer to join our Orion team. The candidate will work in a collaborative and agile environment, engaging with other engineers and users through Jira trouble tickets, determining and documenting issues, and registering new clients. You will also support the migration of Jira and Jira Service Management projects from other U.S. Navy DevOps environments into Orion. The ideal candidate brings strong Jira administration expertise and possesses an active DoW secret security clearance.

DUTIES AND RESPONSIBILITIES:

• Respond to trouble tickets involving Orion products and services utilizing Jira Service Management
• Facilitate registration requests via Jira tickets
• Escalate issues to a higher tier if critical or if the technical solution requires DevOps intervention
• Assist customers with Jira project migrations from other U.S. Navy instances, including pre-migration assessment of source project configuration, custom fields, link types, and user accounts
• Provide the customer with a migration file using either automated scripts or manual efforts, as the source environment allows
• Use the Configuration Manager for Jira (CMJ) add-on to facilitate migrations, including creating and maintaining reusable templates and operation files for repeatable execution
• Stage migrations through a non-production migration instance for data and user remediation prior to production deployment
• Work with add-on data as needed to fully migrate customer data
• Perform post-migration remediation and validation
• Develop custom solutions to support migrations when existing tooling is insufficient
• Work with Jira administrators at migrating organizations to schedule and facilitate migrations with minimal user impact
• Work with add-on vendors when needed to develop workarounds or obtain bug fixes
• Maintain migration runbooks, templates, scripts, and lessons-learned documentation sufficient for other qualified administrators to execute the process
• Provide weekly status reports for customer interaction
• Participate in weekly meetings with developers and project management to receive direction and priority, share status, and represent technical subject matter expertise
• Share lessons learned with the project and team

• Clearance: Secret
• 10 years of IT experience, with 5+ years in Jira operations and administration roles. 
• Deep expertise in Jira administration, including use of JSM and CMJ.
• Proven experience standing up and maintaining Jira DevOps environments.
• Experience with data migration tools, including but not limited to Zephyr test management data—Squad, Essential, and Scale, Essential-to-Scale and Scale-to-Scale conversion tools—and eazyBI. 
• Experience with custom development environments, including advanced ScriptRunner (Groovy) and database-level operations.

PREFERRED QUALIFICATIONS:

• Active CompTIA Security+ Certification
• Prior work with Navy or DoD enterprise applications

SSI is committed to non-discrimination and equal employment opportunity. All qualified applicants will receive consideration for employment without discrimination based on any characteristics protected by law.

SSI is a HUBZone small business that provides professional services including systems engineering, information systems integration, and technology management services. SSI offers a generous array of benefits including: Employee Medical, Vision, Dental, and Prescription Drug Insurance Plans, 60% paid premium for dependents. SSI provides Life Insurance, Long Term Disability, and Short-Term Disability benefits at no cost. SSI employees receive 24 paid days off in the first year on board. We also provide Military Leave benefits, a 401(k) Retirement Plan, education assistance, Personal Technology Refresh and Employee Referral bonuses. Positions subject to Service Contract Act (SCA) have benefits provided as required by law.