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Communicates with collection agencies and attorneys with a focus on maintaining updated records for files placed and recovering the overall accounts receivable placed through outbound calls and written communication
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Makes regularly scheduled collection calls on all account balances with outside agencies and attorneys. Meets or exceeds daily required number of contacts
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Maintains a system of follow-up to ensure the collection agencies and attorneys follow through with their promises.
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Enters clear and concise system notes pertaining to all efforts for all assigned accounts so that a collection history is maintained
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Displays a thorough knowledge of service, extras and repair documentation, including billing, insurance certificates, contracts, lien wavers, etc
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Reads and understand contract language and uses this knowledge in negotiations with collection agencies and attorneys as contracts will dictate payment terms and conditions
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Prioritizes multiple and changing responsibilities while being organized and detail oriented with a commitment to superior customer service
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Monitors accounts for potential accounts that will not be recoverable
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Coordinates monthly conference calls with district personnel to review accounts placed with collection agencies and attorneys.
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Meets or exceeds financial targets
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Files and tracks property liens and creates collection files for legal action.
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Resolves all unclaimed property items assigned
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Submit refund request into the system along with verifying the accuracy of the request and completing the final refund steps once the check is received.
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Resolves customer disputes through contract review, negotiation, and escalation.
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Communicates interdepartmentally to achieve financial results.
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Performs other duties as assigned.
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Some travel may be required.