As a Field Superintendent of Existing Installations (EI), you will oversee servicing, maintenance and repair of assigned units to meet customer and company standards for quality, safety and cost management. Support area objectives through effective project oversight and employee management.

Operations Management
•    Build a safe and effective team environment by leading field technicians to ensure maintenance meets quality standards as well as contract requirements
•    Coordinate routes, scheduling, ordering parts and verifying payroll accuracy while assuring profitability
•    Partner with Area/Territory Operations Managers with implementation of company & industry best practices to achieve service financial and delivery metrics

Quality and Safety
•    Perform regular site inspections to deliver exceptional service, maintenance, warranty and repair offerings. 
•    Conduct Field Safety Audits at required intervals to ensure technicians understand and follow safe work practices 

Employee development, planning & logistics
•    Educate technicians on processes, tools and standards through training and performance programs thereby continuously improving service delivery
•    Manage logistics and implement preventive maintenance strategies; schedule quarterly customer site visits

Collaboration
•    Collaborate with the local sales team to estimate service orders; Maintain relationships with local IUEC business agents and communicate effectively to resolve disputes.
•    Partner with New Installation and Modernization Project Managers during contract conversions to ensure customer satisfaction

Problem Solving 
•     Act as a liaison between internal stakeholders and customer to investigate, resolve and address any operational challenges that may arise. 

What you will learn  
•    Enhance knowledge of Schindler’s products and industry standards through onboarding training focused on service and maintenance.
•    Build leadership skills by fostering a collaborative team environment focused on safety, efficiency, and strong processes with regular interactions and shared problem-solving. 
•    Gain expertise in supervising customer accounts while navigating industry regulations
•    Strengthen business acumen by mastering P&L financial management while leveraging Power BI dashboards to make informed, data-driven decisions
•    Acquire in-depth knowledge of elevator/escalator systems by shadowing experienced technicians on-site