Are you motivated and customer-focused? Drive your career forward as a KBB BDC Representative at Castle Automotive Group.
What You’ll Do:
Set ICO appointments and coordinate with management; confirm all ICO appointments daily.
Follow the CAG process and procedures for responding to all incoming internet (email), phone, text, and chat leads.
Manage task lists to ensure follow-up process is being executed on a daily basis.
Update KBB ICO data for executive management on google docs on a daily basis.
Actively search opportunities on 3rd party sites (Craigslist, Facebook Marketplace, Autotrader, Cars.com, Cargurus, private sellers listings, OfferUp, etc)
Follow up on trades from all Castle Automotive dealerships
Coordinate vehicle purchases/pickups with seller and Management and/or Buy Center Reps on outside vehicle purchases.
Learning, understanding and adhering to call and email scripts.
Active participation in department meetings and training
Working together with a team to reach department and store goals.
Meeting with the manager regarding objectives, planned activities, reviews and analysis.
What You’ll Bring to the Team:
Prior experience as a BDC Representative, Call Center Coordinator, or related position
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills
Ability work on occasional Saturdays
Valid driver’s license
What’s In It For You:
401(K) with company match
Major medical (50% employee paid premium), Dental, Vision insurance options
Voluntary Benefits (Accident, Critical Illness, Disability, and more)
Life Insurance
Paid Time Off
Employee vehicle purchase discounts
Career advancement
KBB BDC Representative: starting at $500 weekly plus bonus Compensation will be based on performance and experience; pay ranges may vary from displayed amounts
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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