Key Account Manager

POSITION OVERVIEW

The successful Key Account Manager (North Division) manages the development and execution of profitable programs which grow top-line sales for the company and the customer. The KAM will work alongside the Director to lead and develop the Lowe’s Sales team in Region 1,7,18, & 21. The KAM will be the liaison between the customer, area sales managers, and director to ensure timely and successful delivery of our solutions according to customer needs. This individual will manage and inspire employees to ensure all business goals and objectives are reached and contribute to the sales of products to our customers.

In addition to managing regional sales and programs, this role serves as the team captain for area sales managers.

DUTIES AND RESPONSABILITIES

• Help manage a $130M book of business across the North Division driving sales, execution, and customer alignment. This includes all product groups in the North Division; Annuals, Perennials, Houseplants, and Blooming Tropicals.
• Travel to key markets and participate in walks, store visits, kickoff events, and meetings
• Develop trusting relationships with LGMs by establishing biweekly touch base calls to review current state of business 
• Lead forecast meetings in respective regions for all product groups
• Manage day-to-day operations for North Division
• Fielding Customer Phone Calls, Solving Store related & Operations related issues, 
• Participating in Weekly Touch Base Calls
• Work with the team to develop strategy and drive profitable growth with customers.
• Serve as the primary point of contact for team members, addressing their needs, resolving issues, and providing exceptional service
• Identify opportunities for growth within assigned regions and develop strategies to maximize sales
• Collaborate with Key Account team to ensure proper order-writing and replenishment of merchandise to drive sales and gross margin

QUALIFICATIONS AND COMPETENCIES:

• Industry Knowledge: Deep understanding of the industry, market trends, and competitive landscape.
• Client Relationship Management: Exceptional ability to build and maintain strong, long-lasting customer relationships.
• Negotiation Skills: Expertise in negotiating contracts and closing deals.
• Project Management: Strong project management skills, with the ability to manage multiple priorities and meet deadlines.
• Adaptability: Ability to adapt to changing business environments and work effectively in a fast-paced setting.
• Communication Skills: Excellent verbal and written communication skills, with the ability to present complex information clearly and persuasively.
• Analytical Skills: Strong analytical and problem-solving abilities, with experience in data analysis and sales forecasting.
• Customer Focus: A strong customer-centric approach with a commitment to delivering exceptional service.
• Travel: Willingness to travel as required to meet with key customers and attend industry events. 

WORK EXPERIENCE REQUIERED

Education: Bachelor’s degree in business, Marketing, Sales, or a related field. 

Experience: Minimum of 3-5 years of experience in account management, sales, or a related field, with a proven track record of managing key accounts and achieving sales targets.

Travel: Must be willing to travel on a weekly basis March – May. 

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.