Key Account Manager

The Key Account Executive is a senior sales professional responsible for a set of strategic accounts across Transactional Print, Service Bureau, and Graphic Communications segments. This role owns the full sales cycle and customer experience, with responsibility for Ricoh’s complete production offering: inkjet and toner devices, software, services, and finishing. This role focuses on maintaining and growing strategic accounts, while also identifying and securing new customers in the assigned territory. The ideal candidate is self-sufficient, solution-focused, and highly experienced in managing large, complex print environments without overlay support.

• Own a defined book of key accounts and drive both retention and expansion across the portfolio.


• Manage all elements of the sales cycle, from discovery to close, across Ricoh’s entire production print offering.


• Conduct recurring Strategic Account Reviews (SARs) with customers to track performance and identify growth areas.


• Uncover net new business opportunities within existing accounts.


• Secure net new customers within assigned territory.


• Actively track opportunities and maintain up-to-date forecasting using RISE (Oracle CRM).


• Maintain awareness of print technology developments and apply insights where applicable in client engagements.

Typically Requires:

• Bachelor’s degree preferred or equivalent experience.


• Minimum 8 years in production print sales, preferably across transactional and graphic communications accounts.


• Strong track record of account growth, retention, and solution-based selling.


• Excellent communication and strategic planning skills, including executive engagement.


• Self-sufficient with ability to manage without overlay or pre-sales resources.


• Proficient in RISE (Oracle CRM), Microsoft Office Suite, and sales planning tools..

• Adaptable and flexible work environment, including travel as required to meet customer and partner commitments.


• Work assignments are diversified. Interpret, comprehend, and apply complex material, data, and instruction.


• Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects typically less than 10 lbs.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.