Keyholder

JOB OVERVIEW

Our Key Holders work with the team to ensure smooth operation of the Bakery and provide outstanding customer service and experience. The Key Holders relay any needs for the bakery or from customers to the management team and set a higher bar for the rest of the team.

JOB RESPONSIBILITIES

• Demonstrate a commitment to service by prioritizing the guest experience and creating personalized moments.
• Ensure smooth day to day operations during the shift. Foster and promote a strong work culture and #MilkBarLife, and uphold brand service standards.
• Fully understand and exhibit the Milk Bar ethos, embody our core values, inspire celebration, and create real magic. Serve as a brand ambassador both internally and externally.
• Responsible for the preparation of the most delicious Milk Bar products, always prioritizing taste and quality.
• Knowledgeable with menu offerings & company information and identify opportunities to cross and up-sell. Able to relay this information to customers via phone and in person in a coherent and polite manner.
• Complete daily tasks efficiently and in a timely manner. Able to open and close the bakery at the designated times.
• Use resources to maintain a clean, safe, and welcoming environment for guests and team members.
• Assist when trainees are being onboarded and set a high bar for their performance.
• Take inventory and replenish stock by using the provided inventory systems. Provide accurate EOM counts and documentation.
• Performs other duties as assigned by GM.
• Attend regular check-ins with the Manager.
• Comply with DOH regulations and Milk Bar GMP standards when performing cleaning tasks, preparing food and beverages, and working behind the counter. Follow company dress code and hygiene practices and standards.
• Execute all menu changes to perfection and ensure they are properly implemented.

Please note that job duties are subject to change at the Bakery’s discretion.

• Must be at least 21 years of age
• Food handler card required
• 1-2 years customer service experience, preferably in the hospitality or food service industry.
• Personable and enjoys working with the guests.
• Strong communication skills. Ability to solve problems independently and communicate as needed
• Passion for food, sweets and coffee - big plus.
• Must be able to safely lift up to 25 lbs and remain in a stationary position for shifts.
• Regular in-person attendance is an essential function and requirement of this position.
• Please note that a successful completion of a drug test and background check is required as a condition of employment for this position.

License/Certification:

• Alcohol Awareness Card (Required)
• Food Handler Card (Required)