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Steven Kia is part of the Steven Automotive Group, a family-owned dealership organization known for strong leadership, employee development, and a commitment to customer satisfaction. We pride ourselves on maintaining a positive, performance-driven culture where teamwork, accountability, and growth are at the center of everything we do.
We are seeking a Shop Foreman who can lead from the front — someone who combines strong technical expertise with leadership ability to support technician development, maintain shop morale, and drive operational excellence.
The Shop Foreman plays a critical leadership role in the service department, acting as both a senior technical resource and a mentor to the technician team. This individual helps technicians diagnose complex repairs, ensures efficient workflow, maintains shop standards, and supports leadership in building a high-performing service team.
Success in this role means supporting business growth by developing the right people, implementing effective processes, and fostering a shop environment that technicians are proud to be part of.
We are seeking someone who demonstrates:
Integrity and professionalism in every interaction
Ambition and a drive for continuous improvement
Teamwork and collaboration across departments
Versatility and adaptability in a fast-paced environment
Strong communication skills with both technicians and customers
Patience and a coaching mindset when developing team members
A commitment to maintaining a positive, safe, and productive shop culture
Lead by example with professionalism, strong work ethic, and accountability
Provide technical guidance on complex diagnostics and repairs
Mentor and coach technicians through hands-on support and training
Foster continuous learning, skill development, and team collaboration
Maintain a positive, safe, and motivating shop environment
Ensure fair and effective job dispatch based on technician skill level
Help maintain promise times and shop productivity standards
Ensure accurate repair documentation and warranty compliance
Maintain special tools, equipment, and inspection station readiness
Monitor shop cleanliness, safety, and organization
Assist with technician hiring, onboarding, and performance evaluations
Help set individual technician goals including hours, training, and performance metrics
Evaluate technician strengths and development opportunities
Lead technician meetings covering manufacturer updates, goals, and performance feedback
Monitor shop productivity and performance daily
Provide daily technical assistance and troubleshooting support
Ensure training certifications (ASE, manufacturer, Ethos, etc.) remain current
Support proper documentation for warranty and customer-pay repairs
Verify quality through reracks and inspections
Coach technicians through one-on-one sessions and team engagement activities
Assist advisors and technicians in explaining complex repairs to customers
Help manage workflow expectations and communicate delays when necessary
Participate in customer ride-alongs when diagnosis clarification is needed
Learn internal processes, goal-setting methods, and workflow systems
Begin participating in reracks and technician coaching
Host technician meetings and engage with the team regularly
Monitor daily productivity and shop performance
Increase involvement in reracks and technician performance reviews
Assist in setting monthly technician goals
Review customer feedback and operational efficiency
Continue coaching and development initiatives
Maintain ongoing leadership responsibilities
Evaluate technician strengths and development needs
Optimize dispatch processes if needed
Continue coaching and team performance improvements
Strong automotive diagnostic and repair experience required
Prior foreman, team lead, or senior technician experience preferred
Excellent leadership, coaching, and communication skills
Strong organizational and problem-solving abilities
Experience with dealership systems (CDK or similar preferred)
Commitment to safety, quality, and team development
Steven Kia is part of the Steven Automotive Group, a family-owned organization built on strong values, employee growth, and long-term success. We foster a fast-paced, supportive environment where teamwork, development, and customer satisfaction drive everything we do. Our leadership team is committed to investing in our people, creating opportunities for advancement, and maintaining a culture where hard work is recognized and careers can thrive. If you’re looking for a place where your leadership, technical expertise, and passion for developing others truly make an impact, Steven Kia is the place to build your future.
Steven Automotive Group is an equal opportunity employer committed to creating an inclusive workplace. We consider all qualified applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local laws. We value diversity and believe it strengthens our team, our culture, and our ability to serve our customers.
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