Kitchen Director

Role Summary

The Kitchen Director is responsible for leading all Back of House operations while developing a high-performing team that consistently delivers safe, accurate, and exceptional food. This role is more than managing a kitchen—it is about building leaders, improving systems, and creating a culture of accountability, excellence, and continuous growth. The Kitchen Director partners with the leadership team to ensure operational excellence, food safety, and an outstanding guest experience.

Responsibilities

• Lead, coach, and develop the Back of House team through daily training and accountability.
• Recruit, interview, onboard, and retain top kitchen talent.
• Ensure all food meets Chick-fil-A standards for quality, presentation, and accuracy.
• Maintain the highest standards of food safety, cleanliness, and sanitation.
• Oversee kitchen operations, inventory management, ordering, and waste reduction.
• Analyze operational performance and implement process improvements.
• Create schedules and manage labor to meet business needs.
• Build future leaders by providing coaching, feedback, and development opportunities.
• Collaborate with Front of House leadership to create a seamless guest experience.
• Lead by example with professionalism, integrity, urgency, and a positive attitude.

Preferred Work Experience

• 3+ years of restaurant, hospitality, or food service leadership experience.
• Experience leading teams of 15 or more employees preferred.
• Demonstrated success coaching and developing team members.
• Experience with inventory management, food safety, labor management, and operational systems.
• Quick-service restaurant experience is preferred but not required.

Education

• High school diploma or GED required.
• Associate's or Bachelor's degree in Business, Hospitality, Restaurant Management, or a related field is preferred but not required.

Skills & Qualifications

• Exceptional leadership and team-building abilities.
• Strong communication and interpersonal skills.
• Proven ability to coach, motivate, and hold others accountable.
• Excellent organization and time-management skills.
• Ability to remain calm and make sound decisions in a fast-paced environment.
• High attention to detail with a commitment to operational excellence.
• Strong problem-solving and critical-thinking abilities.
• Proficient with technology and willing to learn restaurant management systems.
• Flexible availability, including early mornings, evenings, and Saturdays.
• Ability to stand for extended periods and lift up to 50 pounds.

What We're Looking For

We're looking for a servant leader who leads with humility, sets high standards, and genuinely enjoys developing people. The ideal candidate thrives in a fast-paced environment, embraces accountability, and is passionate about building a team that delivers remarkable food and exceptional service every day.

This version is intentionally written to attract leaders—not just experienced cooks—and aligns well with the culture and expectations of a Chick-fil-A Director role.

Work schedule

• 8 hour shift
• Monday to Friday
• Day shift
• Night shift
• Overtime

Supplemental pay

• Bonus pay

Benefits

• Paid time off
• Health insurance
• Vision insurance
• Life insurance
• Employee discount