Knowledge Management Specialist - Sharepoint

ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our cybersecurity experts work to protect the functions and missions that are vital to our people, government, and military through proactive planning and strong public-private partnerships.

We're currently hiring a Knowledge Management Specialist to work for a federal cybersecurity client as part of our team helping to secure and protect the Nation's critical infrastructure resilience.

What you will do:

• Develop an office-wide knowledge management strategy and deploy web-based organizational tools (e.g. SharePoint, MS Planner, Jira).
• Advise content owners on content management processes and on optimal delivery of their content
• Implement data capture system and integrate data from various systems and technology platforms
• Collaboratively work with peers to increase adoption and content use.
• Develop and maintain onboarding material and provide organizational platform training and guidance on best practices.
• Provide strategic guidance to the client and facilitate improvements to the organization of records, work instructions, and other relevant material to support knowledge management / transfer needs.

What you will need:

• 2+ years of relevant experience in administration, professional services, project management.
• Bachelor's degree or at least 4 years of experience in lieu of degree
• U.S. Citizenship required (required by federal government for position).
• Active TS/SCI clearance

Additional Skills:

• Ability to easily communicate with senior government clients, lead discussions, and confidently discuss project status and propose solutions
• Demonstrated experience in working with clients to develop clear expectations, roles, and requirements for short and long-term projects
• Excellent oral and written communication/presentation skills
• Demonstrated expertise with Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Project
• Proficiency with Excel (worksheets, formulas, analytics) and PowerPoint is required.

What would be good to have:

• Experience in the federal government sector
• Experience supporting DHS programs or initiatives
• Ability to apply knowledge of cybersecurity concepts, policies, and procedures is a plus
• Customer service orientation with strong leadership, interpersonal, organizational, problem-solving, and strategic thinking skills

Working at ICF
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:
$89,649.00 - $152,404.00

Virginia Client Office (VA88)