Kronos Workforce Central Consultant

Job Description:

Mandatory Relevant Experience:

• 5+ years of Kronos experience including Workforce Central (WFC) time management software implementation and/or application support experience.

• Experience with large workforce use of Kronos (i.e. over 10,000 employees)

• Experience supporting Kronos for union/bargaining unit workforce

Preferred:

• WFC Configuration and alignment with Organization Pay Rules

• WFC Mobile Application Support

• Time Clock Management/Management of Time Cards

• Intouch

• Series 4000

• Other time capture devices

• Integration to PeopleSoft Application

• BizTalk

• Workforce Integration Manager

• WFC Architecture and Technology support including SQL Server database support

• Public Sector experience

• Application management/outsourcing experience

• Kronos application patch, bundle, or image experience (WFC 7.0 or higher)

• Excellent verbal and written communication skills

• Ability to interface and resolve issues across all levels of an organization

• Writing WFC reports

Role Description:

• Work in collaboration with the OAKS Managed Services Providers (MSP), key internal IT and Security organizations, and other critical stakeholders to maintain the Kronos Workforce Central application

• Responsible for identifying and troubleshooting production issues and problems in the Kronos Workforce Central application

• Consult on application aspects of break/fix approaches and planned enhancements

• Bring research and recommendations to the OAKS team to continually improve the current Kronos Workforce Central application

• Work to understand customer issues and communicate these issues to various stakeholders

• Maintain the Kronos Workforce Central Operation Processes

• Proactively identify and implement service improvements in operational delivery processes

• Analyze and Diagnose incidents and events related to the Kronos Workforce Central application in the Production Environment

• Conduct cause analysis for incidents and events affecting Kronos Workforce Central documentation

• Document results of analysis in Event / Incident Management database

• Help drive Kronos Workforce Central performance improvements

• Assist in validating Kronos Workforce Central contract performance

• Customize Kronos software to meet the State’s needs

• Program SQL based queries and views to develop interfaces and customized reports

• Provide program specific training and follow-up support for new agencies

• Develop documentation for the configuration of the software based on discovery and union contracts

• Lead discovery workshops with agencies to determine goals objectives, and procedures to ensure successful implementation of time management software

4 year college degree.

Project Management Professional (PMP) certification.

Kronos WFC training courses (please list).

All your information will be kept confidential according to EEO guidelines.