L2 Support Tech Deskside Support

Description:

• The Level 2 Technical Support technician is responsible for installation and troubleshooting of desktops and laptops that are n scope for hardware refresh activities. Responsible for local coordination, installation and on-going support for Windows7 and Windows10 desktops and laptops. Responsible for maintaining a standard image provided by the Corporate office on user laptops and desktops. 
  
• Responsible for receiving hardware, hardware disposal and software license tracking. 
  
• Requires frequent interface with the user community.  
  
• Strong troubleshooting capabilities are required. 
  
• Candidate will be required to setup and configure desktop and laptop equipment (Toshiba and Lenovo) with Windows7 and Windows10. 

Requirements:

• Strong knowledge of Microsoft Office applications (Excel,Word) and Windows2010 / 2013 Professional. 
  
• Knowledge of TCP/IP, DNS, WINS, DHCP and Microsoft SCCM.  
  
• Basic understanding of  Active Directory and Microsoft’s Application Compatibility Toolkit.  
  
• Experience using the remote control features of Microsoft’s SCCM a plus. 
  
• Familiarity with Outlook a plus. 
  
• Candidate must have good communication skills and MUST be able to follow instructions.

All your information will be kept confidential according to EEO guidelines.