L2 Tech Support Engineer - 1 or 2 years experience

We are seeking a motivated L2 Support professional with 1 to 2 years of experience to join our dynamic team.

In this role, you will provide Level 2 technical support, troubleshoot hardware and software issues, and ensure reliable IT operations for our clients.

Key Responsibilities:

• Provide timely and efficient Level 2 support for hardware, software, and network issues.
• Diagnose and resolve complex technical problems escalated from Level 1 support.
• Document support activities and solutions in the ticketing system.
• Assist in system installations, configurations, and upgrades.
• Collaborate with other IT teams to ensure seamless service delivery.
• Maintain IT infrastructure by performing regular maintenance and updates.

Qualifications:

• 1 to 2 years of experience in technical support or a related IT role
• Bachelor's degree in Computer Science, Information Technology or related field is Mandatory
• Strong knowledge of Windows and Linux operating systems.
• Experience with troubleshooting network connectivity and software issues.
• Familiarity with ticketing systems and IT service management processes.
• Good communication skills in English, with ability to explain technical concepts clearly.