Lanai Air Ramp Service Agent (Lanai)

The Ground Service Attendant is responsible for overall cleanliness of the aircraft, vehicles, and ground equipment used in the Operation, and for assisting with the departure and arrival of the Lāna’i Air aircraft. Safety of the guests and assets are of utmost importance and the Ground Service Attendant is responsible to ensure that this is adhered to. The team will interact with the Logistics Coordinators and Western Aircraft crew and maintenance team on a regular basis.  Communication is key to ensure a smooth and safe operation. The primary goal of this position is to support the increased occupancy for the Four Seasons Resorts on Lāna’i.

Compensation:

$22.22/hour (non-exempt)

Reporting Relationship:

Reports to:     Operations Manager – Lāna’i Air

Supervises:    n/a

• Conduct individual and business affairs in highest ethical and legal fashion.
• Establish and contribute to a supportive, creative, enthusiastic, and cooperative working environment for all.
• Build strong communication links with supervisors, peers, and employees.
• Continuously strive for excellence in the workplace, the Company environment, and as a Company representative.
• Comply with all Company policies and standards.
• Conducts business in alignment with the Mission, Vision, and Values of Pūlama Lāna‘i.

• Positions (tow) aircraft, as required, to meet daily flight operations and maintenance requirements.


• Provides aircraft marshaling, as required, utilizing hand signals to safely maneuver aircraft into and out of parking.


• Responsible for baggage handling, loading/offloading, and servicing of all inbound and outbound aircraft in accordance with prescribed procedures.


• Performs FOD (Foreign Object Debris) inspections.


• Assists with transporting guests in a vehicle or golf cart between airport, lounge, or aircraft.


• Operates Company vehicles, radios, and equipment in a safe and efficient manner.


• Ensures that vehicles are fueled properly.


• Performs other duties as assigned.

• High school diploma/GED, preferred.


• Previous airline experience, preferred.


• Physical labor experience and/or working in a warehouse environment.


• Requires the highest level of professionalism and hospitality when interacting with Lāna’i Air guest.


• Requires good verbal and written communication skills.


• Requires the ability to follow oral and written instructions.


• Requires good judgment and a common sense approach to the work.


• Must thrive in a fast-paced environment and be willing to lend a helping hand.


• Must be able to maintain a positive attitude and work under conditions that are changing on a moment’s notice.


• Requires an ability to take responsibility and be accountable.


• Must be skilled in multi-tasking. The work load is constant and must be handled in a timely manner. Responsible to handle a variety of tasks at the same time.


• Must work harmoniously and professionally with co-workers and third party vendors.


• Must be able to problem solve and to identify resources to use when faced with irregular operations.


• Must have a practical background in application of aviation regulations, safety standards, and safe operating practices.


• Must complete all Company-required initial training successfully.


• Must be flexible with schedule and be able to work within a 24/7 operation; including weekends (ie. Friday, Saturday, Sunday), holidays, and days off.

• Must be able to obtain and retain Airport Operational Area (AOA) badging and ramp license from the State of Hawaii Department of Transportation.


• Valid Hawaii Driver’s License and successful review of Motor Vehicle Record.

Physical Requirements:

The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, of all duties, responsibilities and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.