Lanco Front Desk Services

The Spooky Nook Sports Lanco Front Desk employee is responsible for welcoming all Spooky Nook Sports Lanco guests and providing an inviting, fun and healthy experience for all program participants and facility customers. This position requires paramount customer service and leadership skills. The Front Desk Customer Service employee must remain organized throughout the registration process (including the collection and recording of payments) for all activities and program registrations and batting cage operations.

NOTE: Because this position will involve routine interaction with children, all candidates must successfully obtain the following clearances PRIOR to beginning employment:

1. PA State Police criminal history record,
2. PA Child Abuse Clearance, and
3. FBI Fingerprint-based criminal history clearance.

If you do not already have these, please follow this link to begin the process of obtaining your clearances: http://www.keepkidssafe.pa.gov/resources/clearances/index.htm. We recommend obtaining these as soon as possible to ensure your employment can begin promptly, as results may take up to 4 weeks to arrive. You must possess the “Employment” versions of each clearance and not the “Volunteer” versions. 

Benefits

Working at a branch of the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed.

As a part-time team member of the Nook, you will enjoy:

• Free adult membership to our massive 80,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes.
• 35% discount on food and beverage purchases, including the Forklift and Palate restaurant
• 35% discount on all Nook apparel
• Free child watch (3-hour increments)
• Discounts on personal training, event space rental, and more!
• Local business discounts

Essential Job Functions

• Opens/closes front desk at Lanco 
• Performing best practices for the Lanco welcoming and registration processes
• Seeks guest feedback and makes recommendations to improve visitor experience
• Promotes Spooky Nook Sports Lanco programming and provides related information to existing and potential customers
• Listens to program participants/guests needs and inquiries to determine appropriate service actions 
• Responds to various inquiries by guests in the facility and over the phone
• Processes payments for internal programming registrations, and daily fees
• Maintains guest and facility usage statistics
• Remains calm during participant/guest interactions involving urgent or stressful matters
• Follows all cash handling policies and procedures
• Checks participants identification and account profile upon checking in or registering for a program
• Schedules facility usage and rentals for participants/guests
• Completes office administrative tasks such as printing, copying, mailing, filing, etc.
• Communicates with members concerning facility changes, large events, promotions, etc.
• Provides recommendations to improve process and procedures of all related tasks
• All other duties as assigned

• PA Child Abuse Clearance and FBI Fingerprint Criminal History Clearance: Must be dated within the past 5 years and specifically for employment (not volunteer).
• NOTE: If you do not have already these clearances, you will be provided with instructions when an offer of employment is made. Results can take up to 4-6 weeks. Both clearances must be presented before employment can begin.
• Experience in a customer service role
• Dependable transportation to and from work
• Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication 
• Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary
• Availability to work a flexible schedule that includes evenings, weekends, and/or holidays as needed
• Authorized to work in the United States

Preferred Qualifications

• Highly dependable with a history of consistent attendance and punctuality
• Guest-focused/service-oriented; ability to see big picture and impact on Company. Supports Company mission as serves as an advocate for its products and services
• Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor
• Self-starting and motivated with the ability to work independently and take initiative
• Ability to multi-task and balance multiple projects/duties at once
• Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale
• Integrity: Trustworthy and honest; takes accountability when appropriate
• Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality
• Ability to remain calm in tense or stressful situations
• Initiative to work efficiently with minimal supervision

Working Conditions

• Work environment: Upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds.
• Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing, sitting, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing and smelling. The team member will be frequently required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
• Lifting requirements: The team member will occasionally be required to lift, push, pull, lower and/or move up to 50 lbs occasionally. 
• Noise Level: The noise level in this environment is typically variable.
• Work schedule: The work schedule may fluctuate to including evenings, weekends, and holidays.