Laser Applications Specialist (MW)

• Baselining/debugging
  new CNC equipment systems
  
• Training new
  customers and operators on equipment operation, procedures,
  and best practices
  
• Troubleshooting
  existing equipment systems
  
• Performing data
  analysis to assess machinery performance
  
• Documenting machine
  safety, maintenance, and operational reports
  
• Reading and
  interpreting layout, electrical, pneumatic, and hydraulic diagrams/schematics
  
• Collaborating with
  engineers, service managers, and customers
  Reporting in
  an accurate, clear and thorough manner
  
• Provide pre- and
  post-sales technical support to customers on CNC machine tools
  
• Develop and
  optimize cutting parameters, and processes for
  customer applications
  
• Assist with on-site
  or remote troubleshooting
  
• Collaborate with
  customers to improve machine utilization and cycle times
  
• Generate
  application reports, case studies, and technical documentation
  
• Work alongside
  engineering, service, and sales teams to ensure customer satisfaction
  
• Provide feedback
  for product improvements and customer pain
  points
  

• You are a
  self-motivated individual who values being a solutions
  provider to our customers, keeping them up and running and
  ensuring they are set up for success.
  
• You’re not afraid
  to get your hands dirty and do what needs to be done,
  solving problems and creating solutions in
  conjunction with your team while ensuring the
  customer is happy with your work.
  
• You’re resourceful
  and can focus on creating an action plan to solve problems,
  even when limited resources are available to you.
  
• You go out of your
  way to research and learn about things you don’t yet know,
  ensuring you can provide maximum value to your team, build
  upon your skills, and provide the proper solution to the
  problems you face.
  
• You believe in the
  quality of your work and take pride in it every day.
  
• You’re flexible and
  open-minded when it comes to ways to approach problems and
  take ownership of your mistakes while learning from
  them.
  

Requirements

• Non-Local
  Employees: 90% travel required
  
• Murrieta, CA /
  Bozeman, MT Employees: 70% travel with partial time at our
  Murrieta, CA or Bozeman, Mt location.
  
• Regular travel
  within assigned U.S. territories (1-2 weeks on-site,
  home on weekends when possible)
  
• Some projects may
  require extended time on-site
  

• Foundation of engineering technical knowledge such as
  a degree in Mechanical Engineering (ME) or Mechanical Engineering Technology (MET) (preferred, but not required)
  
• Experience with CNC
  machine tools
  
• Ability to read and
  interpret technical diagrams (layout/electrical/pneumatic/hydraulic)
  
• Strong mechanical
  and electrical troubleshooting skills
  
• Experience in laser
  cutting strongly preferred
  
• Excellent
  communication and reporting skills
  
• Self-motivated with
  strong customer-service orientation
  
• Ability to problem
  solve methodically, and provide logical solutions
  
• Must live within one hour of a major U.S. airport
  

Benefits

• Above industry
  average tiered-pay structure: $52,000/yr -
  $125,000/yr
  
• 401(k) Plan with up
  to 4% employer match
  
• Paid Holidays
  
• Flex Schedule: Up to
  10 weeks off per year (4 weeks on, 1 week
  off)
  
• All Expenses Paid:
  Hotel accommodations, air travel, rental car, food
  allowance, and mileage reimbursements