Laser+Mirror Maze Guest Relations Specialist

Job Duties and Responsibilities

• Key holder in support of opening and closing
• Oversee the daily operations of the business with guidance from the Laser + Mirror Maze Team Lead
• Opening register as well as closing register
• Securing the cash bag and properly making sure funds are accurate as well as returning at the end of the day with daily deposit to Butterfly Wonderland cash room
• Operating and maintaining both Mirror Maze and Laser Maze attractions with care and accountability to all of its equipment and conditions
• Coordinate the ability to resolve guest and staff issues
• Re-stock merchandise and other all sellable products
• Daily respond to voicemails
• Turn on all audio and lighting related to daily operations
• All music is projected into the courtyard daily weather permitting
• Housekeeping is maintained daily, washrooms, windows, floors, stockroom
• All garbage is maintained and thrown out daily
• Arming and disarming alarm system
• Be fully aware of all Galaxy selling process’ for all AZB venues
• Ability to handle an incident report and the emergency policies concerning an employee or guest
• Enforcing and adhering to all safety policies
• Work concessions in courtyard selling of product and materials as assigned
• Assist BW/OM lead and GR Manager with any parties and group events
• Other duties as assigned

Facilities

• Clean facilities on a daily basis such as bathrooms and windows, vacuuming, dusting and throwing trash
• Making sure the Laser Maze is cleaned daily as well as calibrated as needed
• Ensuring the Mirror Maze is swept and mopped routinely as well as wiping mirrors as needed
• Checking of patio area and cleaning routinely
• Maintaining a high standard of cleanliness
• Reporting to Facilities any damages or repairs needing attention
• Basic facilities functions and or repairs

PHYSICAL AND MEDICAL REQUIREMENTS:

• Ability to use hands to finger, handle, or feel; and reach with hands and arms.
• Ability to stand for long periods of time, as well as walk.
• Ability to balance, stoop, kneel, crouch, climb stairs, or crawl.
• No impairment of sight, smell, hearing, touch, balance and agility of movement which might interfere with ability to work.
• Specific vision requirement for this job include close vision, color vision, depth perception, and the ability to focus.
• Must be able to take directional cues directly or indirectly.
• Ability to work in an environment that is loud at times.
• Successful completion of a pre-employment drug testing and background investigation.
• Allergies to plants or animals which may interfere with ability to work must be controlled by medication or protective equipment.
• Must be able to push/pull up to 50 pounds.

MINIMUM QUALIFICATIONS:

• Ability to provide knowledge of important information about Laser + Mirror Maze including hours, directions, prices, special events policies and procedures.
• Must be able to work flexible hours including weekends and holidays to meet the needs of the business
• Have knowledge of company products along with the willingness to learn
• Excellent customer service skills
• Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations
• Be a fast learner, cheerful, and possess a positive attitude
• Previous experience in a retail/service environment
• Knowledge of POS computer systems, a plus
• A commitment to service excellence and customer satisfaction
• A strong team player yet still able to work independently with minimal supervision
• Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task