Lead Banquet Server

RESPONSIBILITIES

1. Collaborate with the Banquet Manager and Event Managers to understand event requirements, including guest count, menu selections and special events.


2. Assist Banquet Manager in pre-event meetings.


3. Assist in managing the workflow of the serving staff during the event.


4. Provide guidance and support to resolve any issues or challenges that arise during the event.


5. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.


6. Maintain a keen attention to detail to ensure that the presentation of food and service meets or exceeds established standards.


7. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences, and acting on them whenever possible.


8. Thank guests with genuine appreciation and provide a fond farewell


9. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific processes to resolve issues, delight, and build trust. Engage guests in conversation regarding their stay, property services, and area attractions/offerings


10. Comply with quality assurance expectations and standards


11. Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity


12. Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary


13. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures


14. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen


15. Set tables according to the type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards


16. Follow appropriate procedures for serving alcohol


17. Record transactions in the system at the time of order


18. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment


19. Follow company and department policies and procedures


20. Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist

QUALIFICATIONS

• Must be able to adhere to timelines in completion of set-ups.


• Must be able to work well under pressure


• Must be able to accurately follow instructions, both verbally and written


• Must be highly detail orientated


• At least 2 years of server experience


• Leadership experience is preferred.


• Ability to work a flexible schedule, including weekends and holidays, according to department needs.


• Must be of minimum age to serve alcohol.


• Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.

COMPANY DESCRIPTION

Situated on 3,500 acres of lush ranch land outside of Park City, Utah, The Lodge at Blue Sky invites guests to slow down and forge meaningful connections with the land, animals and people that call Blue Sky home.