Lead Concierge

Key Responsibilities:

• Act as
  the face of the property and leading by example
  
• Facilitate
  communication between the property manager and the concierge team
  
• Exceed
  expectations by providing anticipatory service and smooth accommodations
  
• Address
  resident concerns and complaints promptly and professionally
  
• Conduct
  weekly meetings with the property manager to identify areas for
  improvement
  
• Manage
  team schedules and oversee weekly payroll
  
• Hold
  monthly staff meetings and conduct one-on-one meetings with each associate
  to set performance goals
  
• Implement
  and enforce accountability measures, disciplinary action, and performance
  coaching
  
• Develop
  and implement new SOPs to continually improve concierge operations
  
• Foster
  a positive work culture and environment
  
• Enforce
  uniform and grooming standards
  
• Participate
  in monthly regional director calls
  

Position Requirements:

• A
  passion for delivering exceptional service and hospitality
  
• Excellent
  verbal and written communication skills
  
• Strong
  problem-solving and leadership abilities
  
• Outstanding
  relationship-building skills
  
• Ability
  to maintain confidentiality
  
• A
  sense of pride and ownership in the position and property
  
• Ability
  to respond quickly and genuinely to residents’ and guests’ requests
  
• At
  least five years of hospitality experience
  
• Exceptional
  interpersonal skills and guest service abilities
  
• Organized,
  proactive, productive, and self-motivated with a positive attitude
  
• Ability
  to maintain a neat and professional appearance
  
• Ability
  to think clearly and make concise decisions under pressure
  

Other Responsibilities:

• Build
  rapport and relationships with residents
  
• Maintain
  professional telephone etiquette and message delivery
  
• Log
  resident packages accurately, ensure timely delivery, and conduct package
  inventory audits
  
• Monitor
  lobby and surveillance cameras and patrol property to ensure resident
  safety and security
  
• Assist
  in scheduling and completing amenities’ requests
  
• Escort
  individuals as necessary
  
• Walk
  the premises to ensure the highest standards are being met
  
• Perform
  all other duties as assigned by the property manager or per property SOP’s
  
• Flexibility
  to work nights, weekends, and holidays
  

Qualifications:

• Leadership
  and supervisory skills and experience
  
• Training
  and development experience
  
• Exceptionally
  enthusiastic and positive individual
  
• 2
  years’ experience in Hospitality, Multifamily or Upscale Hotel
  
• 2
  years’ experience in a busy luxury retail environment
  
• Must
  have experience delivering exceptional service
  
  
  
  
  
  Pay range: $22 –$23 per hour
  
  Benefits include health, dental, and vision insurance, paid sick leave,
  and paid time off.
  

Stratton Amenities is an equal opportunity employer. We
believe in the power of diversity and inclusion in creating connections and
fostering a culture of service.